Asher Nicholas Zu Fa Ng
Punggol
Summary
Dedicated and service-oriented cabin crew professional with extensive experience at Finnair and Cathay Pacific, consistently delivering exceptional passenger experiences while ensuring safety and compliance. Expertise in fostering a welcoming atmosphere onboard, recognized for professionalism, adaptability, and teamwork in diverse multicultural environments. Committed to representing airlines with warmth, empathy, and a strong focus on service excellence. A proactive approach to enhancing customer satisfaction and operational efficiency distinguishes a successful career in the aviation industry.
Overview
11
11
years of professional experience
Work History
Cabin Crew
Cathay Pacific Airways
09.2024 - Current
- Deliver premium inflight service and ensure compliance with all safety and regulatory procedures.
- Provide personalized and empathetic care to passengers, exceeding service expectations.
- Support passengers requiring special assistance with patience and professionalism.
- Collaborate with a diverse cabin crew team to ensure seamless service delivery.
Cabin Crew, Sales & Service Motivator
FINNAIR
03.2015 - 03.2024
- Ensure safety and security of passengers through rigorous compliance with aviation regulations.
- Delivered outstanding customer service, handling inquiries, complaints, and special requests.
- Reassured and supported passengers during turbulence, delays, and emergency situations.
- Acted calmly and efficiently in medical emergencies, rejected takeoffs, and diversions.
- Consistently received positive feedback from passengers for professionalism and empathy.
Career Ambassador / Advisor
WORKFORCE SINGAPORE (WSG)
11.2020 - 05.2021
- Supported jobseekers with career guidance, motivation, and tailored intervention plans.
- Conducted profiling and assessments to align candidates with suitable career opportunities.
- Engaged employers to match talent with hiring needs, improving job placement success.
- Strengthened interpersonal, counseling, and communication skills in a professional setting.
Education
DIPLOMA - business admin
PSB academy
NITEC - hair fashion design
ITE Simei
NITEC - office skills
ITE Clementi
GCE N / O Levels - undefined
North View Secondary School
Skills
- Exceptional Customer Service & Care
- Team Collaboration in Multicultural Environments
- First Aid & Security Compliance
- Conflict Resolution & Problem-Solving
- Time & Multi-task Management
- Safety & Emergency Procedures
- Communication & Interpersonal Skills
Timeline
Cabin Crew
Cathay Pacific Airways
09.2024 - Current
Career Ambassador / Advisor
WORKFORCE SINGAPORE (WSG)
11.2020 - 05.2021
Cabin Crew, Sales & Service Motivator
FINNAIR
03.2015 - 03.2024
DIPLOMA - business admin
PSB academy
NITEC - hair fashion design
ITE Simei
NITEC - office skills
ITE Clementi
GCE N / O Levels - undefined
North View Secondary School