Arti Devi Verma
Kanpur Dehat,Uttar Pradesh
Summary
IT Manager building secure hotel technology environments across infrastructure, guest systems, and business applications. Leads cybersecurity, backup and disaster recovery, and payment security initiatives that protect operations and guest data. Delivers platform upgrades, compliance fixes, and network replacements that improve reliability, access, and service continuity.
Overview
1
1
Language
4
4
Certifications
8
8
years of professional experience
Work History
IT Manager
Rayong Marriott Resort and SPA
09.2025 - Current
- Led end-of-life (EOL) hardware replacement for back-of-house network switches
- Coordinated with property owners for budget approvals to enhance overall guest experience.
- Implemented Payment gateway tokenization to improve payment security and compliance
- Working on mobile key system implementation to support contactless guest access
- Designed and implemented enterprise backup and disaster recovery solutions (Veeam backup and replication)
- Implemented Green SAM to improve software asset management and compliance.
- Working on GPNS project, as well as focusing on Poer of M project and getting the property ready for Poser of M.
Assistant IT Manager
Le Meridien Chiang Rai Resort
02.2024 - 08.2025
- Led Green SAM rollout in March 2025 to strengthen access controls and data security across the property.
- Maintained a Cyber Security Score of 99.78% by identifying vulnerabilities and driving timely remediation.
- Managed the transition of Opera PMS from Light Speed to Opera 5.6 and completed OPERA patching and related application upgrades.
- Deployed Guest Personal Network Services in 2024 to improve guest connectivity and support smoother network access.
- Replaced back-office network infrastructure and upgraded essential systems, including key door lock software, payroll software, and POS patching.
- Led POS cloud data center migration from Frankfurt to Singapore and implemented Birchstreet to streamline procurement workflows.
- Produced proposals, analyses, project plans, and cost models while providing customer service to customers, vendors, and peer groups.
Cluster IT Supervisor
Residence Inn, Courtyard, MEA
06.2022 - 01.2024
- Managed IT infrastructure across multiple properties in line with Marriott IT standards and local SOPs.
- Oversaw IT checklists, application inventory, and Active Directory, email access user management.
- Applied TCP/IP, DNS, DHCP, and VPN knowledge to support network stability and license administration across sites.
- Led cloud migration work, moving the payroll application from on-premises to Azure OASYS 2H2.
- Conducted IT audits, compliance assessments, and cybersecurity risk mitigation while driving the GPNS project and upgrading Opera and Simphony applications.
IT Executive
JW Marriott Maldives Resort & Spa
12.2019 - 03.2022
- Led hotel IT operations across network infrastructure, servers, and security systems for two years.
- Provided comprehensive support to 120 users, keeping daily hotel operations running smoothly.
- Administered Opera PMS, Simphony, NEC PBX, and GPNS to maintain reliable guest and communication systems.
- Troubleshot and upgraded systems proactively to sustain high availability across core IT services.
- Conducted staff training sessions that improved technology adoption and day-to-day support efficiency.
IT Associate
The Westin Sohna Resort & Spa
01.2019 - 12.2019
- Supported daily IT operations for hotel staff by troubleshooting devices, connectivity, and application access issues.
- Assisted with network switch, access point, and security system upgrades to improve infrastructure reliability.
- Provided hands-on support in Opera PMS, Sun Financial, and Ving Card Access Control for front-office and back-office teams.
- Managed user access and basic troubleshooting for security-related systems and hotel operational applications.
- Maintained familiarity with guest-facing and financial platforms to support smooth coordination between departments.
Education
Master of Business Administration - IT
Jaipur University
Jaipur, India01-2026
Bachelor of Technology - Computer Science
Dr. APJ Abdul Kalam Technical University
Lucknow, India01-2016
Higher Secondary Certificate - undefined
Kanpur, India01-2012
Secondary School Certificate - undefined
Kanpur, India01-2010
Skills
Windows Server
Linux
VMware ESXi
Hyper-V
AWS
IT operations management
Cybersecurity compliance
Budget planning
Vendor management
Disaster recovery planning
Opera PMS
Simphony POS
GPNS
Birchstreet
FreedomPay
Accomplishments
- Best Associate Award – March 2021 (JW Marriott Maldives)
- Task Force Deployment – The Ritz-Carlton Koh Samui Resort (Jan – Feb 2025)
- Task Force - Rayong Marriott Resort and Spa (August 2025 - 20 days)
- IT PSR Scored - 100% and Maarkz score - 99.9% (at Le Meridien Chiang Rai resort & SPA)
- PSR Reviewer- Got a chance to be a PSR reviewer for the Chiang Mai Marriott property (2024).
Certification
VMware vSphere ESXi & vCenter Administrator – Dec 2022
Interests
Dancing, Singing, Music, Learning about new trends in the IT & Hospitality Industry, Spending time with nature
Personal Information
- Date of Birth: 1994-09-11
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
IT Manager
Rayong Marriott Resort and SPA
09.2025 - Current
Assistant IT Manager
Le Meridien Chiang Rai Resort
02.2024 - 08.2025
Cluster IT Supervisor
Residence Inn, Courtyard, MEA
06.2022 - 01.2024
IT Executive
JW Marriott Maldives Resort & Spa
12.2019 - 03.2022
IT Associate
The Westin Sohna Resort & Spa
01.2019 - 12.2019
Secondary School Certificate - undefined
Higher Secondary Certificate - undefined
Bachelor of Technology - Computer Science
Dr. APJ Abdul Kalam Technical University
Master of Business Administration - IT
Jaipur University