Arnon Satugan

Work History

Zen Corporation Group

12.2017 - Current

Drove team revenue totals by bringing in over 220 millions bahts in sales through 44 stores
successful open more than 20 stores
Exceeded sales goals by 24% to increase revenue by selling "Hot set" local store marketing promotions campaign (2018)
Devised, deployed and monitored processes to boost long-term business success and increase sales growth levels 4.4 %
Implement policies and standard operating procedures for continuous improvement
Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands through team area manager
Develop and implement operations plans such as team assignments and promotional strategies
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Develop and submit strategy and initiative reports to highlight current actions and propose changes to corporate and franchisee
Maximize productivity and management systems by establishing specific goals and managing operations
Monitor customer feedback to devise business strategies and determine process improvements for better customer experiences

Monkey Shake

07.2012 - 11.2017

Evenly distribute expansion strategies to increase business market share, drive growth and bring in more than 40 new stores in 5 years
Control daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Increase profit margin 10 % by successfully negotiating development costs with vendors and supplies
Implement marketing and sales campaigns to effectively brand
Upsell and close customer sales by driving product benefits increased revenue from 300k to 2 million baht in 2 years
Demonstrated products and specific features at customer locations and special events

The coffee club

11.2009 - 06.2012

Successful open 3 new stores including Guangzhou, China
Implement restaurant policies and procedures to new store
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials
Developed complete training programs and led training using expert learning techniques
Checked tracking training systems for staffs attendance scores and overall performance
Monitored business levels and realigned team positions to provide optimal coverage for customer demands
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
Trained workers in every position, including food preparation, money handling and cleaning roles
Optimized profits by controlling food, beverage and labor costs daily
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
Handled escalated customer complaints to provide full resolutions and promote loyalty
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience

Black Canyon coffee

11.2008 - 11.2009

Developed and maintained exceptional customer service standards
Optimized profits by controlling food, beverage and labor costs daily
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
Maintained cleanliness and sanitation across all food service, storage, and preparation stations
Scheduled and directed staff in daily work assignments to maximize productivity

MOS Burger Thailand

09.2007 - 11.2008

Achieved monthly target by 3.5 millions for 3 months in a row
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
Optimized profits by controlling food, beverage and labor costs daily
Minimized loss and misuse of equipment through proper restaurant supervision and staff training
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
Verified kitchen staff followed all recipes and portion serving guidelines correctly
Trained new team members on proper meat and vegetable preparation techniques

Starbucks coffee

04.2005 - 04.2006

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Recommended products based on solid understanding of individual customer needs and preferences.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.