Areeya Sae-aiab
Guest Services Agent
Ko Samui
Work Preference
Summary
Dynamic communication professional with a proven track record at Four Seasons Resort Koh Samui, excelling in customer service and problem-solving. Enhanced guest satisfaction through effective collaboration and attention to detail, consistently addressing concerns and improving experiences. Proficient in Opera PMS, ensuring seamless operations and timely responses to guest inquiries.
Overview
2026
2026
years of professional experience
Work History
Communication Agent
Four Seasons Resort Koh Samui
06.2024 - Current
- Serve as the primary point of contact for guest communications, ensuring timely and accurate responses.
- Coordinate with multiple departments to fulfill guest requests and resolve issues efficiently.
- Maintain high standards of luxury hospitality and personalized service.
- Utilize Opera PMS and other systems to manage reservations and guest profiles.
Guest Service Agent (Operator)
Banyan Tree Samui
09.2022 - 06.2024
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled customer complaints to satisfy and retain guests.
Material Planner
Forth EMS Co., Ltd.
2021 - 2022
- Increased production efficiency by closely monitoring material availability and proactively addressing potential shortages.
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Reviewed system-generated error reports and manually input order corrections.
- Implemented an efficient system for tracking purchase orders, expediting order processing and reducing administrative workload.
- Tracked placed orders to identify and resolve problems impacting on-time delivery.
Education
Bachelor's Degree of Economics - International Economics
Maejo University
Chiang Mai, Thailand 04.2001 -
Skills
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Team management
Multitasking Abilities
Attention to detail
Problem-solving aptitude
Languages
English
Upper intermediate (B2)
Thai
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communication Agent
Four Seasons Resort Koh Samui
06.2024 - Current
Guest Service Agent (Operator)
Banyan Tree Samui
09.2022 - 06.2024
Bachelor's Degree of Economics - International Economics
Maejo University
04.2001 -
Material Planner
Forth EMS Co., Ltd.
2021 - 2022