Opera Cloud - PMS -
Hi, I’m
Areef Poodam
Front Office
Bangkok,Bangkok
Summary
esourceful Hospitality Professional with 1 year of experience in hotel operations. achieve its objectives, with my Front Desk knowledge and skills. With a passion for customer service and a proven track record in providing excellent hospitality services, I am confident my qualifications will help the company achieve its objectives. Increased overall customer loyalty at Chatrium Grand Bangkok Hotel.
Overview
4
years of professional experience
4
Languages
Work History
RAKxa wellness Phra-Pradeang, Bangkok
Villa Host -Arabic Speaker-
09.2024 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Chatrium Grand Bangkok
Guest Service Officer
05.2023 - Current
Job overview
- Sought ways to improve processes and services provided.
- Trained in conversational Arabic to enhance service of Hospitalities customers.
- Greeted customers upon arrival and handled check-in/check-out processes efficiently.
- Answered guests' queries regarding services provided by the hotel and local attractions.
- Investigated and resolved customer inquiries and complaints quickly.
- Processed payments through cash or credit cards and issued receipts for all transactions.
- Provided daily reports on occupancy status and guest feedback to the management team.
Education
Balqaa University Balqaa, Jordan
Bachelor of Arts from Islamic Studies, Thailand
04.2001
Mutah UniversityMutah, Jordan
Bachelor of Arts from Arabic Language
04.2001
Al-Qasimiah UniversitySharjah, United Arab Amirates
Bachelor of Arts from Arabic Language Educations
04.2001
Skills
Concierge services
Strong interpersonal skills
Cross-cultural sensitivity
Data inputting
Guest accommodations
Shift change management
Language proficiency
Check-in coordination
Room availability
Concierge support
Room charging
Cash handling experience
Hospitality services
Problem-solving skills
Front Desk Operations
Hospitality Management
Multitasking
Problem-solving abilities
Customer Satisfaction
Multitasking Abilities
Computer Literacy
Time management abilities
Check-in procedures
Team building
Public Speaking
Adaptability
Inventory Control
Record-keeping
Microsoft Office Suite
Stress Management
Professionalism
Emergency Response
Upselling techniques
Travel Arrangements
Complaint Management
Telephone Etiquette
Billing Procedures
Charge posting
Coordinate housekeeping
Process transactions
Room assignment
Housekeeping coordination
Guest service oversight
Booking systems
Check-out procedures
Guest check-in and check-out
Communication
Room booking
Software
Opera System- PMS -
Microsoft Offices
Visionline
Line
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats4-day work weekLanguages
Arabic
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
English
Advanced (C1)
Timeline
Villa Host -Arabic Speaker-
RAKxa wellness
09.2024 - Current
Guest Service Officer
Chatrium Grand Bangkok
05.2023 - Current
Balqaa University
Bachelor of Arts from Islamic Studies, Thailand
04.2001
Mutah University
Bachelor of Arts from Arabic Language
04.2001
Al-Qasimiah University
Bachelor of Arts from Arabic Language Educations
04.2001