Summary
Overview
Work History
Education
Skills
Software
Work Preference
Languages
Timeline
Hi, I’m

Areef Poodam

Front Office
Bangkok,Bangkok
Areef Poodam

Summary

esourceful Hospitality Professional with 1 year of experience in hotel operations. achieve its objectives, with my Front Desk knowledge and skills. With a passion for customer service and a proven track record in providing excellent hospitality services, I am confident my qualifications will help the company achieve its objectives. Increased overall customer loyalty at Chatrium Grand Bangkok Hotel.

Overview

4
years of professional experience
4
Languages

Work History

RAKxa wellness
Phra-Pradeang, Bangkok

Villa Host -Arabic Speaker-
09.2024 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Chatrium Grand Bangkok

Guest Service Officer
05.2023 - Current

Job overview

  • Sought ways to improve processes and services provided.
  • Trained in conversational Arabic to enhance service of Hospitalities customers.
  • Greeted customers upon arrival and handled check-in/check-out processes efficiently.
  • Answered guests' queries regarding services provided by the hotel and local attractions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed payments through cash or credit cards and issued receipts for all transactions.
  • Provided daily reports on occupancy status and guest feedback to the management team.

Education

Balqaa University
Balqaa, Jordan

Bachelor of Arts from Islamic Studies, Thailand
04.2001

Mutah University
Mutah, Jordan

Bachelor of Arts from Arabic Language
04.2001

Al-Qasimiah University
Sharjah, United Arab Amirates

Bachelor of Arts from Arabic Language Educations
04.2001

Skills

Concierge services

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Software

Opera Cloud - PMS -

Opera System- PMS -

Microsoft Offices

Visionline

Line

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats4-day work week

Languages

Arabic
Upper intermediate (B2)
Chinese (Mandarin)
Beginner (A1)
English
Advanced (C1)

Timeline

Villa Host -Arabic Speaker-

RAKxa wellness
09.2024 - Current

Guest Service Officer

Chatrium Grand Bangkok
05.2023 - Current

Balqaa University

Bachelor of Arts from Islamic Studies, Thailand
04.2001

Mutah University

Bachelor of Arts from Arabic Language
04.2001

Al-Qasimiah University

Bachelor of Arts from Arabic Language Educations
04.2001

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