Ameena Hemmara
Bangkok
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Trust and Safety Analyst - Digital Platform
Accenture
Ratchathewi, Bangkok
03.2023 - Current
- Handled inquiries and resolved issues for international clients. Helped improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content, investigating, escalating, or resolving issues that are reported by users or flagged by the system.
- Collaborated with cross-functional teams to improve community safety standards.
- Experienced in working with multicultural teams, and understanding international workplace norms.
- Technical troubleshooting skills.
- Excellent written and verbal communication for clear policy explanations and user support.
- Analyzed quality and performance data to support operational decision-making.
Assistant Juristic Manager
Sansiri Public Company Limited
Phayathai, Bangkok
11.2021 - 02.2023
- Handle all documents and reports regarding the manager’s tasks. Manage and prioritize agendas and appointments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Customer Service Specialist (Inbound)
FCC Services
Bangkok
03.2021 - 09.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
Passenger Service Agent (Internship)
Suvarnabhumi airport
05.2019 - 08.2019
- With Oman Air as the passenger service agent.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Education
Bachelor degree of Liberals Arts - English
Rangsit University
12.2019
Skills
- Strong communication and customer service skill
- Proficient in Microsoft Office (Word, Excel and Power Point)
- Flexible and available to work in rotating shift, including weekends and holidays
- Able to multitask effectively in fast-paced environments
- Excellent problem-solving and time management abilities
- Bilingual: Thai (Native), English (Intermediate)
Timeline
Trust and Safety Analyst - Digital Platform
Accenture
03.2023 - Current
Assistant Juristic Manager
Sansiri Public Company Limited
11.2021 - 02.2023
Customer Service Specialist (Inbound)
FCC Services
03.2021 - 09.2021
Passenger Service Agent (Internship)
Suvarnabhumi airport
05.2019 - 08.2019
Bachelor degree of Liberals Arts - English
Rangsit University