Apiwat Warapo
Technical Sale And Service Manager
Samut Prakarn,T
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous Technical Sale and Service with over 12 years of experience in Automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Optima Solution Site Manager
PPG Coating (Thailand) Co.,Ltd
Samut prakarn, TH
05.2021 - Current
- Managed moreover 50 customers handle that are different Product and Application Expertise: Has a wide knowledge on multiple technology layers and application processes; including deep knowledge in at least one of the following: color, pretreatment, electrocoat, primer, basecoat, clear coat, adhesives and sealants, battery coatings, mobility products or water treatment
- Monitored, coached, and supervised team of 5 employees in 2021.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Created weekly and monthly reports and presentations for management team.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Asst. Technical Sales and Service Manager
PPG Coating (Thailand) Co.,Ltd
Samut prakarn, TH
09.2018 - 05.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Resolved customer complaints in professional and timely manner.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Technical Service Representative
PPG Coatings (Thailand) Co., Ltd
Samut prakarn, TH
03.2012 - 09.2018
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Maintained and updated data and quality report customer service database.
- Designed and conducted diagnostic protocols to detect and verify faults via remote testing methods.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
Technical Engineer
NBC (ASIA) Co., Ltd
Chonburi, TH
03.2008 - 02.2012
- Management of line trial's, eg New color and new model and data collection reporting
- Problem solving in cooperation with the customer, service team & Technical department
- Problem solving closer with proper report to customer
- Maintain color harmony review mechanism and ensure good overall color harmony between body and plastics part.
M-Promotor
NOKIA (THAILAND) Co.,Ltd
Bangkok, TH
09.2007 - 12.2007
- Support new feature and application when Nokia launch new model of mobile
- Maintain sales for Nokia shop area.
Education
Certificated of Business Innovation - Business Innovation
Thammasat University
Bangkok, Thailand 01.2020 - 01.2021
Certificated of (Mini MBA) - Management
Virtual Academy of Public
Bangkok, Thailand 01.2018 - 01.2018
Master of Science - Logistic Management
King Mongkut’s University of Technology Thonburi
Bangkok, Thailand 08.2015 - 05.2017
Bachelor of Science - Industrial Chemistry
Chiang Mai University
Chiang Mai, Thailand 06.2003 - 03.2007
Skills
Ability to work in a fast-paced environment to set deadlinesundefined
Hobbies
I like to reading, swimming and hang out with friends
Timeline
Optima Solution Site Manager
PPG Coating (Thailand) Co.,Ltd
05.2021 - Current
Certificated of Business Innovation - Business Innovation
Thammasat University
01.2020 - 01.2021
Asst. Technical Sales and Service Manager
PPG Coating (Thailand) Co.,Ltd
09.2018 - 05.2021
Certificated of (Mini MBA) - Management
Virtual Academy of Public
01.2018 - 01.2018
Master of Science - Logistic Management
King Mongkut’s University of Technology Thonburi
08.2015 - 05.2017
Technical Service Representative
PPG Coatings (Thailand) Co., Ltd
03.2012 - 09.2018
Technical Engineer
NBC (ASIA) Co., Ltd
03.2008 - 02.2012
M-Promotor
NOKIA (THAILAND) Co.,Ltd
09.2007 - 12.2007
Bachelor of Science - Industrial Chemistry
Chiang Mai University
06.2003 - 03.2007
Similar Profiles
Gamolmat MokharatGamolmat Mokharat
Accounting Intern at ThailandAccounting Intern at Thailand
Sarah SimmonsSarah Simmons
Inventory Specialist at PPG COATING SERVICESInventory Specialist at PPG COATING SERVICES
Raymond TuckerRaymond Tucker
Senior Production Operator at PPG (Paint and Coating Manufacturing Industry)Senior Production Operator at PPG (Paint and Coating Manufacturing Industry)