Apirak Anatanarak

• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Maintained schedules to meet key milestones at every project phase.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Streamlined project delivery timelines by implementing agile methodologies, significantly enhancing team productivity and client satisfaction.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Facilitated workshops to collect project requirements and user feedback.
• Facilitated Agile ceremonies, enhancing team collaboration and communication.
• Collaborated with product owners to prioritize backlog items effectively.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Project Reference: Cloud migration project in Malaysia, GPAM and AD Security Project in AUS

• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Provided detailed project status updates to stakeholders and executive management.
• Collaborated with product owners and team members to define solutions and drive progress.
• Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Trained personnel on use of IT tools and applications.

Project Reference: Merchant Mobile Application

• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Maintained schedules to meet key milestones at every project phase.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Monitored project progress, identified risks and took corrective action as needed.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Negotiated and managed third-party contracts related to project deliverables.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Project Reference:

• Digital Transformation projects: NDID, Face Recognition, eKYC, PDPA, and Chatbot
• Software projects: Cinema Mobile app, Meeting Room Booking Reservation
• Infra & Security projects: FireEye, Call Center, NICE, IVR, SAN, Infobox DDI, VDI, and AV system

Site Reference: AIS, BBL, KBANK, KGI, KTC, SCB, TTB

• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Improved project efficiency by implementing streamlined processes and optimizing resource allocation.

Project Reference: 100m telephony upgrade, CRM Siebel

Site Reference: KTB, Markro

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Streamlined operations for improved customer satisfaction and retention rates.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees.
• Supervised operations of service desk and PC Support staffed by 10-15 team members.

Site Reference: Nestlé, Lotus

• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Diagnosed and resolved hardware, software and website issues.

• Coordinated cross-functional teams, fostering collaboration to achieve project goals on infrastructure design
• Provisioned new software and hardware for use, following established security policies.

Project Reference: Cabling, Data Center, Wireless Installation

Site Reference: Universities, Banking, Industry, AIA, Daimler, Cadbury, Mahidol University, Suranaree University, and etc.