Apiradee Tetanang

● Verifies that all implementation milestones and tasks are accurately recorded in IMPAT360 & in-country project

● To support and drives customers implementation projects and ensures compliance to Implementation procedures.

● Collaborate with local and overseas teams to develop implementation project.

● To ensure all customer requirements are fully understood, can be met, and are documented.

● Interact and communicate with key stakeholders to align, e.g., between Sales, Products, Customer.

● Monitor and steers on country implementation KPIs and delivery against defined targets.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Reduced response times for customer inquiries, implementing organized tracking systems for incoming requests.
• Streamlined communication between departments, ensuring accurate and up-to-date information for clients.

● Promptly responded to general inquiries and requests from clients and insured travelers via telephone, email, and fax.

● Provided rapid and accurate details, provided medical information and travel assistance to clients and insured travelers.

● Coordinated with service providers for medical information and travel assistance, proceeded with payment guarantee process while coordinating with clients and insured travelers on services and insurance coverage.

Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

• Assisted in the development of high-quality content for various marketing campaigns.
• Assisted Media Planners with adjusting marketing strategies proactively based on real-time data insights.
• Facilitated smooth communication between internal departments during planning stages of new projects.
• Proactively identified potential challenges within projects and devised effective solutions to mitigate risks.
• Translated news headlines to English from printed media and input data into the database.
• Cooperated with sales team regarding daily news updates, followed up with requests and assignments.
• Conducted a renewal of membership with publishing companies and sourced for the new print media sources.