Highly experienced Project Manager with 9+ years of success in localization, e-learning, and multimedia projects. Proven ability to lead complex, multilingual projects with high quality and on-time delivery, skilled in project lifecycle management, cross-functional team coordination, and client engagement.
Overview
10
10
years of professional experience
Work History
Project Manager
Verztec Consulting (Thailand) Ltd.
Bangkok, Thailand
01.2022 - Current
Led over 100 custom e-learning projects for high-profile clients (e.g., SCG, CP Group, AIA), managing approximately THB 10 million annually, ensuring on-time and on-budget delivery.
Directed end-to-end project lifecycles, aligning with client goals and brand standards.
Coordinated cross-functional teams (instructional designers, developers, QA) to create engaging learning solutions.
Supervised multilingual content localization, ensuring consistency and cultural relevance.
Maintained high client satisfaction through proactive communication and issue resolution.
Project Coordinator
Verztec Consulting (Thailand) Ltd.
Bangkok, Thailand
09.2016 - 12.2021
Managed over 100 translation and e-learning projects, including complex language pairs (e.g., Hindi, Khmer, Burmese).
Coordinated a high-profile project valued over THB 30 million, ensuring flawless execution.
Developed detailed project plans, including timelines, resources, and budgets.
Served as primary client contact, facilitating communication and addressing inquiries.
Coordinated workflows among translators, editors, and proofreaders to meet deadlines.
Implemented quality control processes for translation accuracy and compliance.
Proactively resolved project issues such as timeline delays and quality concerns.
Managed budgets and utilized TMS/CAT tools for streamlined processes and productivity.
Junior Project Coordinator
Yannix (Thailand) Ltd.
Bangkok, Thailand
09.2015 - 08.2016
Facilitated clear communication to keep all parties informed on project progress.
Supported project teams by organizing production data, service requests, and client feedback.
Monitored project timelines and reported potential delays.
Prepared and distributed project proposals, reports, and bids to clients.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief