APICHART WANTEH
Nonthaburi
Summary
Results-driven sales and customer service professional with over 15 years of experience in aviation, wellness, and hospitality industries. Proven track record of exceeding targets, optimizing customer satisfaction, and managing high-pressure situations with poise. Dedicated to delivering exceptional service, fostering client relationships, and driving organizational success.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Quality Assurance Officer
Anantara Vacation Club
08.2021 - 10.2024
- Ensured seamless service delivery for new owners from point of sale to contract closure
- Addressed post-sale concerns, verifying document accuracy and assisting with installment applications
- Maintained communication to ensure timely closure of contracts and resolved outstanding documentation issues
Sales Executive
RAKxa Wellness & Medical Retreat
02.2020 - 07.2021
- Scheduled customer appointments, monitored satisfaction, and upsold premium services
- Researched competitors to identify opportunities and adapted offerings to customer needs
Vacation Consultant & Club Discovery Executive
Anantara Vacation Club
10.2017 - 12.2019
- Delivered high-quality presentations and personalized service to meet client needs
- Resolved customer concerns with effective communication and proactive solutions
Cabin Crew
Jet Asia Airways
11.2016 - 10.2017
- Ensured passenger safety during flights and managed emergency situations with composure
- Delivered personalized service, catering to passenger needs with professionalism
Agency Manager
Chubb Life Assurance Co., Ltd
03.2013 - 10.2016
- Supervised and trained sales agents, fostering a productive work environment
- Consistently exceeded sales targets and earned recognition for exceptional performance
Senior Customer Services Agent
Thai Airways International Co., Ltd
09.2004 - 02.2013
- Delivered superior customer service from check-in to boarding, ensuring high satisfaction
- Represented the airline on VVIP flights, including for members of the Royal Family
Education
Bachelor of Arts - Arabic, English
Prince of Songkhla University, Pattani Campus
06.2000 - 03.2004
Skills
Customer Relationship Management
Sales and Revenue Growth
Crisis Management and Emergency Response
Leadership and Team Supervision
Attention to Detail and Accuracy
Multilingual Communication
Accomplishments
- Quality Assurance of the Year (2021, 2022) — Anantara Vacation Club.
- TNQA Award (2015) — Chubb Life Assurance Co., Ltd.
- Super Star Club Membership (2013-2014) — Chubb Life Assurance Co., Ltd.
- Staff of Congeniality (2007) — Thai Airways International Co., Ltd.
- Represented Thai Airways International as ground staff for VVIP flights, earning recognition for service excellence.
Personal Information
- Date of Birth: 10/29/81
- Nationality: Thai
Timeline
Quality Assurance Officer
Anantara Vacation Club
08.2021 - 10.2024
Sales Executive
RAKxa Wellness & Medical Retreat
02.2020 - 07.2021
Vacation Consultant & Club Discovery Executive
Anantara Vacation Club
10.2017 - 12.2019
Cabin Crew
Jet Asia Airways
11.2016 - 10.2017
Agency Manager
Chubb Life Assurance Co., Ltd
03.2013 - 10.2016
Senior Customer Services Agent
Thai Airways International Co., Ltd
09.2004 - 02.2013
Bachelor of Arts - Arabic, English
Prince of Songkhla University, Pattani Campus
06.2000 - 03.2004