Anucha Jaisin
Pattaya
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Acting Front Office Manager
A-one Hotel Pattaya
- Current
- Monitoring front office performance - Finalized the report for all concerned department to support work flow - Flexibility in working hours and team oriented. - Maintain standard of service SOP following - Keep tracking all record Managing daily hotel guest service operations and ensuring that the department is working as a team to meet maximum efficiency and service standards to deliver exceptional hotel experiences for guests. - Empowering staff to deliver guest services by encouraging, coaching and rewarding responsive guest assistance. - Overseeing all service operations including a Call center, Business Center and Concierge. - Being responsible for ensuring all emergency situations are managed effectively and professionally. - Compiling an analysis report of the guest’s comments about their stay at the hotel. - Developing added-value customer service programs. - Monitoring in house-guests, and updating departures and lease extensions. - Being responsible for submitting a daily report to the Front Office Manager, Resident Manager, Management and concerned department. - Management of guest relations function and programs -Monitoring cashier job before hand to accounting department. -Summary group billing to sales or agency
- Training to our team member about work knowledge
Guest Relation Manager
Mytt Beach beach hotel Pattaya
06.2017 - 06.2020
- Monitoring to team member about TripAdvisor review need to be consistency and good performance review only. - Monitoring front office performance - Finalized the report for all concerned department to support work flow - Flexibility in working hours and team oriented. - Maintain standard of service SOP following - Keep tracking all record Managing daily hotel guest service operations and ensuring that the department is working as a team to meet maximum efficiency and service standards to deliver exceptional hotel experiences for guests. - Empowering staff to deliver guest services by encouraging, coaching and rewarding responsive guest assistance. - Overseeing all service operations including a Call center, Business Center and Concierge. - Being responsible for ensuring all emergency situations are managed effectively and professionally. - Compiling an analysis report of the guest’s comments about their stay at the hotel. - Developing added-value customer service programs. - Monitoring in house-guests, and updating departures and lease extensions. - Being responsible for submitting a daily report to the Front Office Manager, Resident Manager, Management and concerned department. - Management of guest relations function and programs. - Development of guest relations staff. - Resolve problems with guests. - Maintain foreign expatriate community connections. - Support Sales department in foreign company relations. - Operate the Front Office properly, efficiently and with profitability, which includes overseeing Guest Service Agents and other Front Office colleagues
Guest Relation Supervisor
Mytt Beach beach hotel Pattaya
01.2018 - 06.2019
Duty manager
Mytt Beach beach hotel Pattaya
07.2018 - 03.2019
Guest Service Supervisor
Mytt Beach beach hotel Pattaya
06.2017 - 12.2017
Guest Service Agent
Hotel Baraquda Pattaya –Mgallery by Sofitel
02.2016 - 06.2017
Guest Service Officer
Baywalk Residence Pattaya hotel
10.2011 - 12.2015
Education
MBA -
Dusit Thani Colleague
HIGH VOCATION / Hotel & Tourism Management -
Pattaya technical college
01.2015
Skills
- Workflow Coordination
- Oral and Writing Communication
- Documentation and Control
- Policy and Procedure Modification
- Professional with management
Personal Information
- Age: 35
- Height: 175
- Weight: 68
- Date of Birth: 01/02/88
- Gender: Male
- Nationality: Thai
References
Mr Manop Palin, Room Division Manager, Modus hotel Pattaya, 091-7086252
Timeline
Duty manager
Mytt Beach beach hotel Pattaya
07.2018 - 03.2019
Guest Relation Supervisor
Mytt Beach beach hotel Pattaya
01.2018 - 06.2019
Guest Relation Manager
Mytt Beach beach hotel Pattaya
06.2017 - 06.2020
Guest Service Supervisor
Mytt Beach beach hotel Pattaya
06.2017 - 12.2017
Guest Service Agent
Hotel Baraquda Pattaya –Mgallery by Sofitel
02.2016 - 06.2017
Guest Service Officer
Baywalk Residence Pattaya hotel
10.2011 - 12.2015
Acting Front Office Manager
A-one Hotel Pattaya
- Current
MBA -
Dusit Thani Colleague
HIGH VOCATION / Hotel & Tourism Management -
Pattaya technical college
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