ANTO HALIM

Handled high-volume customer calls daily, providing accurate information and timely issue resolution. Improved first-call resolution rates, managed escalated cases, and maintained service quality during peak periods. Built strong customer relationships, contributed to team success, and provided feedback to enhance overall service performance.

Expanded the client base through active prospecting and strong relationship-building. Resolved customer issues efficiently to reduce call handling time and supported team goals by fostering a collaborative work environment.

Monitored and reviewed user content to ensure it followed platform guidelines. Removed harmful or inappropriate material and reported repeated violations. Helped maintain a safe online environment by applying fair judgment and working closely with the team to improve moderation processes.

Assisted passengers during check-in, boarding, and baggage handling. Verified travel documents, responded to passenger inquiries, and helped resolve issues or complaints. Provided support during delays or emergencies and ensured smooth airport operations with a focus on safety and customer service.

Assisted passengers during check-in, boarding, and baggage handling. Verified travel documents, responded to passenger inquiries, and helped resolve issues or complaints. Provided support during delays or emergencies and ensured smooth airport operations with a focus on safety and customer service.

Provided assistance to customers with banking transactions, product inquiries, and account issues. Offered information on financial services, resolved complaints, and ensured a smooth and professional banking experience. Maintained accuracy and excellent customer service at all times.