Summary
Overview
Work history
Education
Skills
Timeline
Generic
ANTO HALIM

ANTO HALIM

Bangkok

Summary

Experienced and dedicated customer service professional with over 10 years of success in the airline, banking, and BPO industries. Skilled in handling high volumes of customer interactions across voice, chat, and email channels. Proven ability to resolve issues efficiently, promote products, and maintain high customer satisfaction. Strong background in content moderation, telesales, and airport operations. Bilingual in English and Indonesian, with a collaborative mindset and a commitment to service excellence in fast-paced, multicultural environments.

Overview

16
16
years of professional experience

Work history

Customer Advisor

Concentrix
, Bangkok
10.2023 - 02.2025

Handled high-volume customer calls daily, providing accurate information and timely issue resolution. Improved first-call resolution rates, managed escalated cases, and maintained service quality during peak periods. Built strong customer relationships, contributed to team success, and provided feedback to enhance overall service performance.

Telesales Representative

Noble BPO
, Bangkok
04.2023 - 09.2023

Expanded the client base through active prospecting and strong relationship-building. Resolved customer issues efficiently to reduce call handling time and supported team goals by fostering a collaborative work environment.

Content Moderator

TDCX Thailand
, Bangkok
04.2022 - 04.2023

Monitored and reviewed user content to ensure it followed platform guidelines. Removed harmful or inappropriate material and reported repeated violations. Helped maintain a safe online environment by applying fair judgment and working closely with the team to improve moderation processes.

Ground Handling AirAsia

PT GTR Indonesia
, Medan
02.2019 - 03.2022

Assisted passengers during check-in, boarding, and baggage handling. Verified travel documents, responded to passenger inquiries, and helped resolve issues or complaints. Provided support during delays or emergencies and ensured smooth airport operations with a focus on safety and customer service.

Airport Customer Service

PT Indonesia AirAsia
, Medan
08.2010 - 01.2019

Assisted passengers during check-in, boarding, and baggage handling. Verified travel documents, responded to passenger inquiries, and helped resolve issues or complaints. Provided support during delays or emergencies and ensured smooth airport operations with a focus on safety and customer service.

Customer Service

PT BANK CENTRAL ASIA
, Medan
08.2009 - 08.2010

Provided assistance to customers with banking transactions, product inquiries, and account issues. Offered information on financial services, resolved complaints, and ensured a smooth and professional banking experience. Maintained accuracy and excellent customer service at all times.

Education

MEDAN AREA UNIVERSITY - Law Faculty

MEDAN AREA UNIVERSITY
01-2010

Skills

  • Customer Service
  • Multidisciplinary teamwork
  • Communication skills
  • Problem-solving
  • Leadership
  • Upselling
  • Multilingual
  • Marketing
  • Calm under pressure
  • Public speaking
  • Resourcefulness

Timeline

Customer Advisor

Concentrix
10.2023 - 02.2025

Telesales Representative

Noble BPO
04.2023 - 09.2023

Content Moderator

TDCX Thailand
04.2022 - 04.2023

Ground Handling AirAsia

PT GTR Indonesia
02.2019 - 03.2022

Airport Customer Service

PT Indonesia AirAsia
08.2010 - 01.2019

Customer Service

PT BANK CENTRAL ASIA
08.2009 - 08.2010

MEDAN AREA UNIVERSITY - Law Faculty

MEDAN AREA UNIVERSITY
ANTO HALIM