ANTO HALIM
Customer Advisor
Bangkok
Summary
With 9 years of experience as a personable Customer Service, I have honed my skills in resolving account and service concerns for customers. I have the ability to smoothly uncover and solve challenges, which has allowed me to promote company products while maintaining a loyal and satisfied customer base. My focus is always on surpassing expectations and driving team success, as I believe in the power of exceptional customer service.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Customer Advisor
Concentrix
Bangkok, Thailand
10.2023 - 02.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Managed department call volume of. 45 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
Telesales Representative
Noble BPO
Bangkok, Thailand
04.2023 - 09.2023
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported team members in achieving shared goals, contributing to a collaborative work environment.
Content Moderator
TDCX Thailand
Bangkok, Thailand
04.2022 - 04.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
Ground Handling AirAsia
PT GTR Indonesia
02.2019 - 03.2022
- Addressed and resolved guest complaints
- Verified passenger travel documents and identified passengers before check-in
- Demonstrated empathy and initiative in assisting passengers during crisis management situations
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Airport Customer Service
PT Indonesia AirAsia
08.2010 - 01.2019
- Handled customer inquiries regarding flight schedules, prices, and airline information to assist in booking travel plans
- Confirmed travel details with customers over the phone or computer and processed customer reservations
- Communicated with travel agencies or airlines to obtain authorization for refunds and processed refunds for delayed or cancelled flights
- Gathered information about lost or damaged luggage from passengers and submitted insurance claims on behalf of airlines to process claims
Customer Service
PT BANK CENTRAL ASIA
08.2009 - 08.2010
- Provided exceptional customer service in a friendly and professional manner at all times
- Possessed extensive knowledge of banking products and services and responded to inquiries accordingly
- Enhanced customers banking experience by promptly attending to their needs and efficiently resolving any challenges
Education
MEDAN AREA UNIVERSITY - Law Faculty
MEDAN AREA UNIVERSITY
North Sumatra 01.2006 - 01.2010
Skills
Service Excellence
Proficient in Managing Multiple Tasks
Digital Content Oversight
Multicultural Understanding
Proficient in Online Information Gathering
Collaborative Teamwork
Technical Proficiency
Analytical Problem-Solving
Analytical Problem-Solving
Timeline
Customer Advisor
Concentrix
10.2023 - 02.2025
Telesales Representative
Noble BPO
04.2023 - 09.2023
Content Moderator
TDCX Thailand
04.2022 - 04.2023
Ground Handling AirAsia
PT GTR Indonesia
02.2019 - 03.2022
Airport Customer Service
PT Indonesia AirAsia
08.2010 - 01.2019
Customer Service
PT BANK CENTRAL ASIA
08.2009 - 08.2010
MEDAN AREA UNIVERSITY - Law Faculty
MEDAN AREA UNIVERSITY
01.2006 - 01.2010
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