Anongnat Chengsutdha
Procurement & Asset Management Officer
Summary
Detail-oriented Quality Assurance Officer with strong expertise in data accuracy, compliance, and process control. Seeking to leverage strong analytical and documentation skills to efficiently support procurement processes, inventory control, lease contract management, and asset tracking in accordance with organizational regulations.
Overview
7
7
years of professional experience
Work History
Quality Assurance Officer
True Touch Co., Ltd.
05.2022 - Current
- Quality & Compliance: Evaluated multi-channel interactions across smartphone technical support and bilingual airline reservation domains to ensure KPI and SOP adherence.
- Performance Analysis: Assessed agent accuracy in technical troubleshooting, reservation procedures, and customer service standards.
- Coaching & Growth: Delivered targeted 1-on-1 coaching, driving measurable improvements in overall quality scores.
- Training Support: Identified knowledge gaps across technical and reservation domains, partnering with trainers to design focused refresher modules.
- Root Cause & CSAT: Analyzed complex customer complaints to eliminate recurring issues and enhance CSAT scores.
- Calibration & Reporting: Participated in calibration sessions for evaluation consistency and delivered performance insights to management.
After-School Tutor
Kid Space
11.2019 - 03.2022
- Mentored students to improve academic performance, fostering a supportive learning environment.
- Developed tailored lesson plans to enhance student understanding and engagement in core subjects.
- Collaborated with parents to address individual student needs and create action plans.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
Master of Science - Zoology
Chulalongkorn University
Bangkok, Thailand 04.2001 -
Bachelor of Science - Biology
Chulalongkorn University
Bangkok, Thailand 04.2001 -
Skills
Quality Control
Process Compliance & Auditing
Data Accuracy & Tracking
Attention to Detail
Ethical Standards
High Integrity
Emotional Resilience
Stress Management
Timeline
Quality Assurance Officer
True Touch Co., Ltd.
05.2022 - Current
After-School Tutor
Kid Space
11.2019 - 03.2022
Master of Science - Zoology
Chulalongkorn University
04.2001 -
Bachelor of Science - Biology
Chulalongkorn University
04.2001 -