ANGWARA NGOWSAKUL
Account Executive
Bangkok
Summary
Versatile and detail-oriented professional with diverse experience across multiple industries and countries. Adaptable to different environments, skilled in problem-solving, quality assurance, and team motivation. Passionate about creativity and precision. Fluent in English and Thai, with excellent communication skills.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Customer Service Manager
Catnap Cat Hotel
03.2024 - Current
- Oversee all aspects of cat hotel operations, including feline care, customer service, bookings, marketing, financial management, and maintaining a safe, clean, and stress-free environment for guests.
Account Executive
Invisible Ink
05.2023 - 03.2024
- Managed and developed client relationships. Created proposals, led contract negotiations, collaborated with internal teams, provided quotations or monthly billings, and resolved client issues to consistently exceed targets and drive business growth.
Project Executive
Ini3 Digital Thailand
06.2022 - 04.2023
- Planning about what needs to do to complete the project successfully and what is the role of everybody is. Calculating the risks involved with the project and finding solutions to lower the risks as much as they can. Making sure the quality of the project is up to the standards and motivating the team to work hard and efficiently.
Foreign Language Specialist (EN-TH)
Keywords Studios
10.2019 - 04.2021
- Translate written text from English to Thai for multiple MOBA games. Also localized the marketing content and copywriter.
Production Team Leader
Cognizant Technology Solutions Pvt Ltd
04.2018 - 06.2019
- In charge of the entire production process for a particular or set of products. To plan, organize and recommend strategies in ensuring that the product is developed successfully, in accordance with all specifications and supervise teams that work in operations and product development.
Independent Quality Auditor
Cognizant Technology Solutions Pvt Ltd
04.2018 - 06.2019
- Have to perform Level 2 Quality Analyst on the existing Quality Analyst’s audits for Google’s call center and create an effective standard for all Quality Analyst. To perform observation on all cases and picking out the unique problems and addresses it to client and suggesting new entry or updated entry in online help system for customer and agents.
Content Review Analyst
Cognizant Technology Solutions Pvt Ltd
01.2018 - 04.2018
- Content Review Analyst will implement the clients’ content moderation strategy which was one of the world’s largest social media. We monitored and moderated Thai content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the marketplace.
Education
Bachelor's of Arts (Honors) - Mass Communication with Public Relations
University of Northumbria at Newcastle
Diploma - Mass Communication
Kaplan University
06.2016
Diploma - Professional Business English
Kaplan University
09.2015
Senior High School - undefined
Regina Coeli
01.2015
Junior High School - undefined
Chongfah sinseung wanich bamrung school
03.2012
Primary School - undefined
Chongfah sinseung wanich bamrung school
10.2009
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Staff management
Project management
References
- Pakin, Thanasarakit, +66)895088188
- L.J., Sharon Luke Joseph, (+60)174581124
Timeline
Customer Service Manager
Catnap Cat Hotel
03.2024 - Current
Account Executive
Invisible Ink
05.2023 - 03.2024
Project Executive
Ini3 Digital Thailand
06.2022 - 04.2023
Foreign Language Specialist (EN-TH)
Keywords Studios
10.2019 - 04.2021
Production Team Leader
Cognizant Technology Solutions Pvt Ltd
04.2018 - 06.2019
Independent Quality Auditor
Cognizant Technology Solutions Pvt Ltd
04.2018 - 06.2019
Content Review Analyst
Cognizant Technology Solutions Pvt Ltd
01.2018 - 04.2018
Diploma - Mass Communication
Kaplan University
Diploma - Professional Business English
Kaplan University
Senior High School - undefined
Regina Coeli
Junior High School - undefined
Chongfah sinseung wanich bamrung school
Primary School - undefined
Chongfah sinseung wanich bamrung school
Bachelor's of Arts (Honors) - Mass Communication with Public Relations
University of Northumbria at Newcastle