Angelina Pozdeeva

- Managing the hotel's Instagram account, creating and managing content

- Developing and implementing a monthly content plan

- Updating all social networks and creating a promotion plan for 3 weeks in advance

- Meeting guests and checking them into rooms

- Collecting feedback about visiting the hostel

- Inviting guests to upcoming events

- Receiving incoming calls from customers and processing their requests. Answering customer questions, providing information about products and services, consulting on issues related to the company's products.

- Making outgoing calls to attract new customers.

- Using a CRM system to manage contacts and analyze call efficiency. - Entering and updating customer data in the CRM system.

- Monitoring and analyzing work results using reports in the CRM system.

- Bringing the customer to a purchase, providing them with information about the company's products and services, with subsequent conclusion of the deal.

- Using Excel to maintain a customer database, analyze sales efficiency and compile reports for management.