Angel Esteban Regalado Hernandez
Bangkok
Summary
Detail-oriented and customer-focused professional with a strong background in customer service and virtual assistance. Skilled in handling inquiries, resolving issues efficiently, and providing exceptional support to clients. Proficient in administrative tasks, email management, scheduling, and data entry. Adept at using various communication tools and CRM software to enhance customer experience. A proactive problem-solver with excellent organizational and multitasking abilities. Dedicated to delivering high-quality service and ensuring customer satisfaction in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
English Teacher
Cambly
Bangkok, 10
01.2020 - Current
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Teach and mentor up to 40 students per week, providing engaging and effective instruction.
Assistant Manager of Operations
Rose Acres Farms
Vicksburg, Arizona
05.2023 - 12.2023
- Managed daily operations and supervised a team of 20 employees, ensuring efficiency, productivity, and delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Generated Bills of Lading (BOLs) and managed shipping documentation to ensure accurate and timely product distribution.
- Worked with Excel to track inventory, generate reports, and streamline warehouse operations.
Cultivation Assistant Manager
Cresco Labs
Phoenix, Arizona
03.2016 - 09.2020
- Oversaw employees on a daily basis and managed cultivation techniques and workflow.
- Implement successful strategies to enhance operations, minimize costs, and improve crop yields.
- Assisted in managing 1.5 acre outdoor crop that yielded over 5,000lbs.
- Collaborated with co-workers in performing their duties to have an organized and stable environment.
- Effectively solved technical issues.
- Created plans and communicated deadlines to complete projects on time.
- Participated in team-building activities to enhance working relationships.
Education
High School Diploma -
04.2001 -
Associate of Arts - General Studies
04.2001 -
Skills
Certification
TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
Volunteerism
Tiger Mountain foundation/Chispaz Az/Project Roots 2018-2021
Volunteer Experience (2018–2021)
- TigerMountain Foundation – Assisted in urban farming and community gardening projects to promote food sustainability and economic empowerment. Supported educational programs and mentored individuals in agricultural and business skills.
- Chispa AZ – Advocated for environmental justice by engaging in community outreach, grassroots organizing, and policy awareness campaigns, promoting clean energy and sustainability initiatives.
- Project Roots – Contributed to urban farming efforts to combat food insecurity by cultivating fresh produce, distributing food to underserved communities, and educating the public on nutrition and sustainable agriculture.
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Thai
Beginner (A1)
Timeline
Assistant Manager of Operations - Rose Acres Farms
05.2023 - 12.2023
English Teacher - Cambly
01.2020 - Current
Cultivation Assistant Manager - Cresco Labs
03.2016 - 09.2020
Salome High School - High School Diploma,
04.2001 -
Arizona Western College - Associate of Arts, General Studies
04.2001 -
TEFL Certification (Teaching English as a Foreign Language) - Various accredited providers.
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