ANDRI

Responded to customer inquiries via phone and email, addressing complaints, providing solutions, and escalating issues when necessary. Maintained accurate records, shared product and service information, and collaborated with other departments to meet customer needs. Effectively handled escalated complaints, ensuring satisfactory resolutions for both the client and the company.

Monitor user-submitted posts, comments, images, and videos to ensure compliance with community guidelines, removing inappropriate or harmful content. Report serious violations and trends to management, while maintaining high-quality standards and alignment with the brand's values. Provide insights to enhance content policies, stay updated on platform changes, and adjust moderation strategies as needed. Occasionally respond to user inquiries about content decisions, contributing to a positive and safe community environment.

Assist customers by answering inquiries and resolving issues through various channels. Provide accurate product information, handle complaints promptly, and ensure customer satisfaction. Maintain records of interactions, gather feedback for service improvement, and collaborate with other teams to ensure smooth operations. Process transactions and prepare reports for management.

Assist customers with deposits, withdrawals, check cashing, and transfers while ensuring accurate transactions and balancing cash drawers. Provide excellent customer service, address inquiries, and resolve issues. Monitor transactions for potential fraud, inform customers about additional services, and adhere to banking regulations. Prepare daily transaction reports for management.