Anchalee Tanabodee-umpon
Head Of IT Department
Bangkok
Summary
Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
IT Director
International Community School
Bangkok
07.2014 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Prioritized framework to evaluate technology and regulate communication with business stakeholders.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Performed regular audits and tests of infrastructure and applications.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Communicated regularly with customers concerning data exchange and technology integration.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Oversaw development and implementation of improvements to support and network operations.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IT Manager
International Community School
Bangkok
07.2012 - 06.2014
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Customized and repaired technology based on staff requests.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Created and terminated user's accounts from start to finish in business applications.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Coordinator
International Community School
Bangkok
07.2009 - 06.2012
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Installed and configured network printers and other peripheral devices.
- Evaluated software products to determine compatibility with existing systems.
- Prepared and submitted project invoices for review and approval.
- Identified and resolved network congestion issues and bottlenecks.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Analyzed network traffic and performance metrics to optimize system performance.
IT System Administrator and Support
International Community School
Bangkok
07.2008 - 06.2009
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
IT Technician
International Community School
Bangkok
06.2006 - 06.2008
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and printing devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, network and other server infrastructure, keeping systems running smoothly.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors and microphones for use in classrooms.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computers.
- Corrected connectivity faults to restore user access to local networks, servers and public web.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recovered critical information from data back ups to restore functionality.
- Set up and maintained user accounts and client access.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recommended new and replacement hardware and software purchases.
Senior Engineer
Dtac
Bangkok
09.2003 - 05.2006
- Worked with internal teams to resolve customer issues.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Internship Student
Georgia Councils for International Visitors
Atlanta
10.2002 - 04.2003
- Provide technical support daily
- Maintain and Update GCIV website
- Maintain and Update GCIV database
Student Assistant
Office of Admissions, Georgia State University
Atlanta
05.2001 - 08.2001
- Development and maintenance of the Student Assistant and Management System (SAMS)
- Designed and coded the SAMS by utilizing Visual Basic, SQL and MS Access
Education
Master of Science - Computer Science
Georgia State University
Atlanta, Georgia, USA 01.2001 - 12.2002
Bachelor of Science - Computer Science
Rajamagala Institute of Technology
Pathumthani, Thailand 06.1993 - 05.1997
Skills
Budget administration
Infrastructure development
Problem-Solving
Dependable and Responsible
Excellent Communication
[Type] Software Proficiency
Maintenance and Repair
Interpersonal Communication
Analytical and Critical Thinking
Planning and Coordination
Timeline
IT Director
International Community School
07.2014 - Current
IT Manager
International Community School
07.2012 - 06.2014
IT Coordinator
International Community School
07.2009 - 06.2012
IT System Administrator and Support
International Community School
07.2008 - 06.2009
IT Technician
International Community School
06.2006 - 06.2008
Senior Engineer
Dtac
09.2003 - 05.2006
Internship Student
Georgia Councils for International Visitors
10.2002 - 04.2003
Student Assistant
Office of Admissions, Georgia State University
05.2001 - 08.2001
Master of Science - Computer Science
Georgia State University
01.2001 - 12.2002
Bachelor of Science - Computer Science
Rajamagala Institute of Technology
06.1993 - 05.1997