Overview
Work History
Languages
Additional Information
Timeline
Generic

Piyanat Anantasat

PATTANI

Overview

6
6
years of professional experience

Work History

Content Moderator

Bytedance
11.2020 - Current
  • Review and moderate user-generate content for compliance with community guideline and legal requirement
  • Ensure legal compliance and safety of content uploaded to the platform
  • Delivered a good team player and maintain good performance
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Back-up SME

Webhelp
01.2020 - 10.2020
  • Entrusted/assigned by higher tier to monitor team when they are not around the productivity area
  • Answering questions in constancy time to newbie when T2 is not around
  • Help TL and SME coaching and sharing experience/product knowledge to newbie or same tier

Virtual Customer Support Specialist

Webhelp
07.2018 - 12.2019
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Languages

Thai, Malay
Native language
Arabic
Advanced
C1
English
Advanced
C1

Additional Information

1.Kalaivani Soundra Rajan

Byte precision Sdn. Bhd.

Position : Team leader

Phone : +6011-11578920


2.Namthip Chaewsiriwattanakul

Webhelp (Sellbytel Service Malaysia Sdn Bhd)

Position : Team Leader

Phone : +6017-7489577

Timeline

Content Moderator

Bytedance
11.2020 - Current

Back-up SME

Webhelp
01.2020 - 10.2020

Virtual Customer Support Specialist

Webhelp
07.2018 - 12.2019

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Piyanat Anantasat