Hi, I’m
Ananya Suwannawat
Bangkok
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
years of professional experience
Work History
iCONEXT CO., LTD.Bangkok, Ratchadapisek
System Analysis
04.2023 - 06.2023
Job overview
- Communicated with clients and coworkers about analysis results.
- Researched feasibility, design or performance of components or systems.
- Designed materials for industrial or commercial applications.
- Determined design criteria or specifications.
- Coordinated activities with suppliers, contractors or other departments.
- Analyzed design or requirement information for equipment or systems.
- Advised customers on use of products or services.
- Created accurate project specifications, documenting in technical manuals.
- Conferred with technical personnel to prepare designs or operational plans.
- Completed regulatory documents concerning safety issues.
- Generated technical reports for customers.
- Performed testing to determine functionality or optimization.
- Conducted analyses addressing failure, reliability or yield improvement.
Advanced Administration :True CorporationBangkok, Ratchadapisek
Project Coordinator
01.2023 - 03.2023
Job overview
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Produced status reports for customers and senior management.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Created and maintained project documentation to drive transparency with stakeholders.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Handled portfolio of initiatives to support organization's goals.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Assisted project manager in drafting schedules and related documentation.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Assessed, monitored and reported on work progression.
BPS Consulting :GPSC GroupBangkok, Chatuchak
SAP Consultant
02.2022 - 12.2022
Job overview
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Executed testing strategies to improve systems, databases and processing techniques.
- Tested newly installed programs and applications to validate operability.
- Researched and evaluated technology solutions and presented recommendations for improved system operations.
- Identified strategies to formulate, define and document specifications.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Coordinated testing and validation procedures through software development lifecycle.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
- Analyzed user needs and software requirements to determine design feasibility.
- Identified opportunities for process improvements to decrease in support calls.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Coordinated system installations, testing and code corrections.
- Assessed code during testing stage to determine potential glitches and bugs.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Betagro Group Bangkok, Chatuchak
SAP Consultant
10.2021 - 12.2021
Job overview
- Documented test cases, managed changes and addressed cost concerns to organization.
- Developed and implemented standardized Disaster Recovery (DR) processes for SAP products.
- Troubleshot server-side application issues to reduce overall downtime.
- Recommended improvements to facilitate team and project workflow.
- Coordinated testing and validation procedures through software development lifecycle.
- Coordinated system installations, testing and code corrections.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
CIT SolutionBangkok, Chatuchak
SAP Consultant
01.2020 - 12.2021
Job overview
- Led SAP landscape management plans and implementation of SAP upgrade and maintenance releases.
- Gathered business requirements for SAP reporting and functionality enhancements.
- Developed and maintained integrated architecture views and designed reference architectures for IT products.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Recommended improvements to facilitate team and project workflow.
- Coordinated testing and validation procedures through software development lifecycle.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Analyzed user needs and software requirements to determine design feasibility.
- Identified opportunities for process improvements to decrease in support calls.
- Developed requirements for system modifications and new system installations.
- Designed, developed and implemented firmware to support embedded system product concepts.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Coordinated system installations, testing and code corrections.
- Monitored equipment function to verify conformance with specifications.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Established clear system performance standards and wrote specifications.
- Documented test cases, managed changes and addressed cost concerns to organization.
National Broadcasting and Telecommunication Commission Bangkok, Ari
SAP Consultant
01.2020 - 12.2021
Job overview
- Coordinated testing and validation procedures through software development lifecycle.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Analyzed user needs and software requirements to determine design feasibility.
- Coordinated system installations, testing and code corrections.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
Sasin Graduate Institute of Business Administration of Chulalongkorn University : PTT GroupBangkok, Chatuchak
HR Consultant
01.2021 - 04.2021
Job overview
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Organized client meetings to provide project updates.
Naga garden coffee & restaurantChonburi, Bangsaen
Manager & Barista
01.2019 - 12.2019
Job overview
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Burapha UniversityChonburi
Bachelor of Arts from Cultural Resource Management, Department of Archeo
06.2019
Skills
- Problem Resolution
- Teamwork and Collaboration
- Technical Reporting
- IT Skills
Languages
Thai
First Language
English
Intermediate
B1
Timeline
System Analysis
iCONEXT CO., LTD.
04.2023 - 06.2023
Project Coordinator
Advanced Administration :True Corporation
01.2023 - 03.2023
SAP Consultant
BPS Consulting :GPSC Group
02.2022 - 12.2022
SAP Consultant
Betagro Group
10.2021 - 12.2021
HR Consultant
Sasin Graduate Institute of Business Administration of Chulalongkorn University : PTT Group
01.2021 - 04.2021
SAP Consultant
CIT Solution
01.2020 - 12.2021
SAP Consultant
National Broadcasting and Telecommunication Commission
01.2020 - 12.2021
Manager & Barista
Naga garden coffee & restaurant
01.2019 - 12.2019
Burapha University
Bachelor of Arts from Cultural Resource Management, Department of Archeo
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