Ananya Jitsuphap
Application Support
Bangkok
Summary
Adaptable and analytical professional with a strong aptitude for problem-solving and collaborative approach. Possesses foundational knowledge in application support methodologies and is proficient in troubleshooting issues and optimizing system performance. Committed to driving efficiency and ensuring seamless user experiences.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Software Engineer (Application Support)
Koerber Pharma Software Ltd.
08.2021 - 03.2024
- Analyzed and troubleshot integration issues related to system configuration, data, and workflows.
- Collaborated with global teams (colleagues from Germany and America)to identify and address software issues effectively.
- Analyzed the issue from customer tickets and wrote SQL scripts to extract or insert data from SQL databases.
- Diagnosed and troubleshot hardware, software, and network issues from system log files.
- Developed and maintained effective client communications to guarantee client satisfaction.
- Responded to customer inquiries and provided technical assistance over the ticket system and online calls.
- Created user accounts and assigned permissions.
- Troubleshooting and resolving technical issues promptly.
Software Engineer
Sirisoft Company Limited
07.2018 - 09.2019
- Monitored debugging process results and investigated causes of non-conforming software.
- Worked closely with other development team, database team and infrastructure specialists to deliver high availability solutions for the project.
- Worked with project managers, developers and customers to resolve technical issues.
- Launched the TMB Patch Automation Project for Thai Military Bank (TMB)
- Participated in designing the back-end system for the Universal Service Obligation (USO Net) with the National Broadcasting and Telecommunication Commission (NBTC).
- Compiled specifications, testing methods and other information for USO NET project into technical manuals for use in future assignments.
- Launched CSR activities for the conservation of forests.
- Trained the trainees and assessed their abilities in the probation period.
Education
High School Diploma -
Samsenwitayalai School
05.2011 - 03.2014
Bachelor of Science - Computer Networking
Samsenwitayalai School
01.2014 - 07.2018
Skills
SQL
undefinedAffiliations
- Participated in an Internship Program at the Department of Information Security and Communication Technology, Norwegian University of Science and Technology (NTNU), Trondheim, Norway.
- Studied and conducted research of the ‘Effects of Noise in Trondheim Using Audio Waspmote’.
- Participated in the Project of Under-Served Communities with the University of Texas and Mahidol University in 2017, performed as an interpreter and built the water filters for local communities in Suphan Buri Province.
- Attended the 2017 International Conference on Information Technology (InCIT) as a session chair assistant.
- Attended the ‘Digital Platform Economy Hackathon Competition’ (2018).
- Attended the ‘15th International Joint Conference on Computer Science and Software Engineering’ (JCSSE 2018).
- Worked on a senior project regarding the Internet of Things titled ‘I WISH: Integrated Well-Being IOT System for Healthiness’.
Accomplishments
Publications
Best Paper Award
Mitpanont, J., Sawangphol, W., Chankong, C., Jitsuphap, A., & Wongkhumsin, N. (2018). I WISH: Integrated Well-Being IoT System for Healthiness. Paper presented at the 15th International Joint Conference on Computer Science and Software Engineering (JCSSE 2018), Nakhon Pathom, Thailand.
Certification
Oracle Certified Associate, Java SE 8 Programmer from Oracle
Seminars and Training
- Completed the ‘Red Hat Linux System Administration I course’ from Red Hat (2019)
- Completed the ‘Oracle Cloud Security Workshop’ from Oracle (2019)
- Completed the ‘Oracle Assessment Management 12c Workshop’ from Oracle (2019)
- Completed the ‘Oracle Identity Government 12c Workshop’ from Oracle (2019)
Timeline
Software Engineer (Application Support)
Koerber Pharma Software Ltd.
08.2021 - 03.2024
IELTS Academic Overall Band 6
12-2019
Oracle Certified Associate, Java SE 8 Programmer from Oracle
10-2018
Software Engineer
Sirisoft Company Limited
07.2018 - 09.2019
Bachelor of Science - Computer Networking
Samsenwitayalai School
01.2014 - 07.2018
High School Diploma -
Samsenwitayalai School
05.2011 - 03.2014
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