

Experienced Dynamics 365 Business Central & Microsoft Navision Specialist | ERP Implementation | Project Leadership | System Integration
With over 18 years of hands-on experience in Microsoft Dynamics NAV and Business Central, I specialize in delivering end-to-end ERP implementations for partners and end-users. My core strengths include project management, solution design, user training, development, and post-implementation support.
I bring a strategic mindset to analyzing system requirements, building tailored solutions, and integrating them seamlessly into existing infrastructures. Known for driving efficiency, minimizing risk through thoughtful analysis, and making sound decisions under pressure, I consistently deliver results that exceed expectations.
An active contributor to the Dynamics business central community, I remain passionate about helping businesses streamline operations, improve performance, and embrace digital transformation.
Dynamic and results-driven professional with over 18 years of experience in delivering end-to-end Microsoft Dynamics NAV and Business Central solutions. Expert in managing full project lifecycles using both Agile and Waterfall methodologies, with a strong focus on scope management, risk mitigation, stakeholder alignment, and successful change adoption.
Technical Expertise Includes:
Business Central Customization: Designing tailored solutions aligned with unique business needs.
Reporting & Analytics: Developing insightful reports that empower data-driven decisions.
System Architecture & Integration: Building scalable, integrated systems to streamline operations.
Change Management: Navigating organizational transformation with a focus on user adoption and minimal disruption.
Leadership & Collaboration:
Inspiring and mentoring cross-functional teams to achieve project excellence.
Promoting strong team dynamics and clear communication across departments and geographies.
Client Engagement & Support:
Delivering exceptional onsite and remote support, fostering long-term client trust and satisfaction.
Dedicated to continuous improvement, stakeholder success, and leveraging ERP to drive operational efficiency and business growth
Led the development of a customized Add-On module tailored for the IT Distribution industry, enhancing system capabilities to meet specific business needs.
Successfully developed multiple core modules, delivering scalable and robust ERP solutions.
Created over 80 complex reports, to provide critical insights and support informed decision-making.
Spearheaded product upgrade from Dynamics NAV 4.0 to NAV 2009 R2, ensuring seamless transition
Requirements Analysis & Solution Design: Mapped client requirements and delivered optimal solutions by evaluating project scope and finalizing detailed specifications.
End-to-End Project Management: Directed projects from initial concept and technology mapping through to successful execution.
System Study & Coordination: Conducted comprehensive system analysis and collaborated with cross-functional teams for requirements gathering, system design, integration, and implementation.
Team Leadership: Managed and guided project teams, delegated tasks effectively, and ensured alignment with project timelines.
Progress Monitoring: Organized regular review meetings to track project milestones, proactively addressing risks to ensure on-time delivery.
Quality Assurance: Designed and executed test plans, test cases, and user acceptance testing, performing gap analysis to verify business requirements and functional specifications are met.
Implementation & Support: Delivered projects within scheduled deadlines and provided ongoing post-implementation maintenance and technical support to clients and support teams.
Team Development: Fostered a dynamic, motivating work environment encouraging continuous learning among team members.
Technical Documentation & Integration: Oversaw comprehensive project documentation, system design, and integration activities to maintain clarity and project coherence.
Client Support & Issue Resolution: Delivered high-level technical support, managed incident resolution, and ensured high end-user satisfaction.
* Upgradation of NAV from 4.0 to NAV 2009
* Development and Support to NAV 4.0
Mapping the requirements and providing best solutions involving evaluation and definition of scope of project and finalization of project requirements.
Providing end to end management of projects from conceptualization and visualization to technology mapping and final execution of projects.
Conducting system study and coordinating with team members for requirements mapping, system design & integration, Implementation etc.
Managing & leading teams’ members, allocating work among team members and guiding team members during the project, till final delivery.
Holding the review meetings to monitor the progress of the project as per schedule and ensure timely completion & delivery of project.
Managing the planning and designing of test plans, test cases and test script/procedures, UAT activity and gap analysis to ensure that business requirements and functional specifications are tested and fulfilled.
Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members.
Handling various technical aspects like project documentation, system design & integration
Resolving queries regarding the Information System/Software & extending onsite support including maintenance of software support.
Providing high-end technical support on IT systems, managing incidents and ensuring high end-user satisfaction levels through prompt solution of theirs problems.
Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service.
* Upgradation of NAV from 4.0 to NAV 2009
* Development and Support to NAV 4.0
* Mapping the requirements and providing best solutions involving evaluation and definition of scope of project and finalization of project requirements.
* Conducting system study and coordinating with team members for requirements mapping, system design & integration, Implementation etc.
* Managing the planning and designing of test plans, test cases and test script/procedures, UAT activity and gap analysis to ensure that business requirements and functional specifications are tested and fulfilled.
* Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.
* Handling various technical aspects like project documentation, system design & integration
* Resolving queries regarding the Information System/Software & extending onsite support including maintenance of software support.
* Providing high-end technical support on IT systems, managing incidents and ensuring high end-user satisfaction levels through prompt solution of theirs problems.
* Upgradation of NAV from 3.6 to NAV 2009
* Development and Support to NAV 3.6
Providing consulting inputs to customers on technology/alternatives
Interfacing between external project teams (Vendor) and internal business process owners.
Managing the change among the users for adoption of new technology and process.
Facilitating discussions within customers user groups to finalize on requirements / needs.
Capturing business requirements effectively and translating the same into functional specifications
Working with Cross-Functional Teams to achieve business goals
Providing application & infrastructure support through dedicated Helpdesks.
Handling the design, development and customization of different modules of ERP.
Played major role in Database shrinking, data compression, data analysis, database performance and optimizing the database.
Involve in integration/system/performance tests and conduct code reviews.
Managing manpower and infrastructure resources.
Sharing domain knowledge with end users.
Requirement gathering & analysis to prepare design documents and technical specifications from functional specifications.
Interfacing with Internal customers for capturing business issues and proposing technology solutions.
Studying, mapping and re-designing Business Processes
Evangelizing with user community for adoption of technology
Creation and maintenance of Master documents.
Migration of old system to new system.
Managing delivery timelines and milestones.
Involve in design and development of various forms and reports
Sharing domain knowledge with end users.
Post implementation Support, Testing and Training.
Involve in designing new database for new application.
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