Amaree Sungsawat
Operation Manager
Mueang Phuket,83
Summary
Dynamic Operations Manager with a proven track record at Tratato Company, excelling in logistics management and negotiation. Enhanced customer satisfaction through effective communication and problem-solving skills, while optimizing operational efficiency. Recognized for establishing strong partnerships and achieving significant cost reductions, driving revenue growth in competitive environments.
Overview
22
22
years of professional experience
1
1
Language
Work History
Operations Manager
Tratato Company
01.2023 - Current
- Support and handle all excursion bookings from various sales channels, including the Tour Desk, online platforms, and third-party operators.
- Negotiated contracts with suppliers to obtain best pricing and terms.
- Make necessary reservations with suppliers for restaurants, accommodations, and all other venues for all in-house excursions.
- Assign guides and transportation services for operations for all in-house excursions in Phuket, Khaolak, and Bangkok.
- Coordinate with other colleagues to manage daily operational expenses, including payments to local venues and DMC partners.
- Handle general administrative or multitasking tasks assigned by our manager and team leader.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Head of Reservation
Fun & Sun Thailand
06.2021 - 10.2023
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Consulted with central reservations to discuss new rate plans and promotions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
Transportation Manager
Treasure Island Club ( Russia)
01.2016 - 12.2019
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Organized records of vehicles, schedules and completed orders.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.
Sale Representative
Natalie Tour ( Russia)
01.2004 - 09.2016
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor of Arts - Major in English
04.2001 -
Bachelor Degree Faculty of Arts
High School Diploma -
04.2001 -
Secondary School
High School Diploma -
04.2001 -
High School
No Degree - Tourism And Hospitality Course ( TAT )
04.2001 -
Tour Guide Training
Skills
Knowledgeable in conversation English , Thai, Russian
Problem-solving
Negotiation
Ability to work under pressure
Excellent customer service skill
Logistics management
Contract management
Self motivated and Fast learner
Timeline
Operations Manager - Tratato Company
01.2023 - Current
Head of Reservation - Fun & Sun Thailand
06.2021 - 10.2023
Transportation Manager - Treasure Island Club ( Russia)
01.2016 - 12.2019
Sale Representative - Natalie Tour ( Russia)
01.2004 - 09.2016
Suandusit University - Bachelor of Arts, Major in English
04.2001 -
Benjama Racharai School - High School Diploma,
04.2001 -
Saipanya School - High School Diploma,
04.2001 -
Assumption University - No Degree, Tourism And Hospitality Course ( TAT )
04.2001 -