Amaree Sungsawat

Work History

Tratato Company

01.2023 - Current

Support and handle all excursion bookings from various sales channels, including the Tour Desk, online platforms, and third-party operators.
Negotiated contracts with suppliers to obtain best pricing and terms.
Make necessary reservations with suppliers for restaurants, accommodations, and all other venues for all in-house excursions.
Assign guides and transportation services for operations for all in-house excursions in Phuket, Khaolak, and Bangkok.
Coordinate with other colleagues to manage daily operational expenses, including payments to local venues and DMC partners.
Handle general administrative or multitasking tasks assigned by our manager and team leader.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Fun & Sun Thailand

06.2021 - 10.2023

Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
Consulted with central reservations to discuss new rate plans and promotions.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.

Treasure Island Club ( Russia)

01.2016 - 12.2019

Coordinated logistics activities across multiple locations for seamless distribution operations.
Increased transportation efficiency by optimizing routing and scheduling processes.
Reduced transport costs for the company through strategic negotiations with vendors and carriers.
Organized records of vehicles, schedules and completed orders.
Communicated with customer service and sales teams to improve productivity and service ratings.
Managed budgeting for transportation department, achieving significant cost reductions without compromising service quality.

Natalie Tour ( Russia)

01.2004 - 09.2016

Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Monitored service after sale and implemented quick and effective problem resolutions.