ALENA HAPANOVICH
Toronto
Summary
Experienced professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with clients, executive, and team. Customer-service focused with years of experience.
Overview
14
14
years of professional experience
Work History
Director
TNCC CO
07.2020 - 03.2025
- Directed all aspects of project management including planning, staffing, budgeting, monitoring, scheduling, and reporting to head office.
- Managed 50 Cannabis stores with the team at head office of day-to-day operations.
- Managed multiple projects simultaneously while staying within deadlines and regulations.
- Monitored and coached staff members, enabling them to reach their highest potential.
- Monitored customer feedback regularly to improve customer experience.
Sales Manager-Jewelry and Soft Accessories
Holt Renfrew
08.2016 - 09.2018
- Lead, motivate, and retain a team of high performing employees
- Continuously recruit, select, hire, and on-board the best talent.
- Communicate performance goals to employees and provide coaching to help achieve those goals.
- Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for under-performing employees.
- Through developmental activities and coaching, increase the number of sales associates achieving their goals in sales as well as the dollar volume of cross-selling.
- Serve as manager-in-charge of the store.
- Perform on-boarding for the new associates.
- Communicate with the buyers on daily basis in regards to the needs of the business(special orders, product knowledge, etc.)
- Perform inventory counts for the department.
Sales Manager Menswear, Outerwear and Holiday Shop
Holt Renfrew
05.2017 - 08.2017
Administrative Coordinator for Menswear and Concourse
Holt Renfrew
09.2015 - 05.2017
- Lead, motivate, and retain a team of high performing employees(team of 20)
- Continuously recruit, select, hire and on-board the best talent.
- Making schedules for the team.
- Communicate performance goals to employees and provide coaching to behaviours that help achieve those goals.
- Maintain the highest standards of visual merchandising presentation at all times.
- Develop in depth store knowledge: brand performance, financials and requirements of the store.
- Schedule and coordinate Product Knowledge meetings with the buyers and the team.
- Build strong, collaborative relationships with store management, sellers, and buying team.
- Schedule meetings and assist in maintaining calendars.
- Draft, edit and coordinate presentations and materials.
- Handle requests for information and data, resolve administrative problems and inquiries, prepare written responses to routine enquiries.
Sales Associate
Holt Renfrew
03.2011 - 09.2015
- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service goals and targets.
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price change, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
- Perform other duties, as assigned.
Education
Bachelor of Arts - International Relations and Political Science
Glendon /York University
Toronto, ON01.2012
Skills
- Results-oriented
- Client-focused
- Quick learner
- Training and development
- Creative problem solving
- Customer Service
- Team building
- Sales driven
Timeline
Director
TNCC CO
07.2020 - 03.2025
Sales Manager Menswear, Outerwear and Holiday Shop
Holt Renfrew
05.2017 - 08.2017
Sales Manager-Jewelry and Soft Accessories
Holt Renfrew
08.2016 - 09.2018
Administrative Coordinator for Menswear and Concourse
Holt Renfrew
09.2015 - 05.2017
Sales Associate
Holt Renfrew
03.2011 - 09.2015
Bachelor of Arts - International Relations and Political Science
Glendon /York University
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