Alnas Harmi
Activity Supervisor
Thalang
Summary
Service-oriented professional skilled in creating welcoming environments and effectively communicating with diverse consumers. Passionate about outdoor activities, including boxing, surfing, rock climbing, and calisthenics. Delivers exceptional customer service by resolving issues proactively and achieving organizational goals.
Overview
3
3
Languages
4
4
Certifications
3
3
years of professional experience
Work History
Activity Supervisor
Como Point Yamu
05.2025 - 03.2026
- Monitored participant satisfaction through surveys and feedback mechanisms, making adjustments for continuous improvement of experiences offered.
- Adapted programming content to accommodate diverse participant needs, including modifying activities for individuals with varying abilities or cultural backgrounds.
- Recruited, trained, and mentored staff, fostering a skilled team that supported departmental goals.
- Collaborated with supervisors to create innovative programming, increasing participant engagement and facility attendance.
- Ensured compliance with all relevant safety regulations and guidelines, maintaining a secure environment for participants and staff alike.
Activity Attendant
Como Point Yamu
03.2023 - 2025
- Instructed Muay Thai, water sports, bicycle tours, archery, and creative activities, enhancing guest engagement and enjoyment.
- Led guided hikes through Khao Phra Thaeo National Park, Laem Krating, and Black Rock View Point in Phuket.
- Hosted luxury private charters based on the hotel's excursion programs.
- Maintained accurate records of activity transactions and excursion reservations using software systems, supporting efficient operations and guest service.
- Maintained up-to-date record of transaction of activities and excursion reservation, bills receivables, etc., using appropriate software systems.
- Key Achievement: Increased repeat business by consistently delivering exceptional customer service and creating a welcoming environment.
Recreation Trainee
Phuket Marriott Resort and Spa Merlin Beach
11.2022 - 03.2023
- Served and provided hotel amenities to enhance guest experience around pools
- Attend and promote daily activities
- Maintained cleanliness around pool and fitness center to ensure a welcoming environment
- Key Achievement: Increased the guests’ satisfaction and created good atmosphere around the recreational area.
Skills
Physical and outdoor activities
Fast learner with a willingness to take on new challenges and multi-tasking
Team management
Activity planning
Strong leadership
Able to endure under pressure
Service-minded
Teamwork and collaboration
Certification
Southern Regional Guide License
Personal Information
- Date of Birth: March 29, 2001
- Age: 25
- Gender: Male
- Height: 166 cm
- Weight: 60 kg
Timeline
Southern Regional Guide License
05-2025
Activity Supervisor
Como Point Yamu
05.2025 - 03.2026
Training Course for Personnel Working on Tour Boats, Ministry of Tourism
07-2024
Surf Life Saving NSW Phuket Thailand Life Guard Training Program
04-2024
Appreciation Certificate Award for Provided Exceptional Customer Services, Como Point Yamu
03-2024
Activity Attendant
Como Point Yamu
03.2023 - 2025
Recreation Trainee
Phuket Marriott Resort and Spa Merlin Beach
11.2022 - 03.2023