Alma Mondero Catador
24/45 Soi Sahakorn Kathu
Summary
I am pleased to offer 7 years of experience in the field of Food and Beverage Industry. I appreciate the challenges in this fields and boost a solid work ethic. Furthermore, I have striven to obtain the most relevant qualifications from accredited institutions.I am familiar with the basic concepts of food handling,storage inventory and customer relation.Proven Office Worker at Visa Plus Company, adept in document management and customer service, enhanced office efficiency and customer satisfaction. Skilled in verbal communication and professionalism, consistently improved team performance and fostered positive relationships. Achieved notable increase in data-driven decision-making through meticulous report preparation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
The desire of this applicant is to encounter a firm which will help me to further hone my skills within a productive environment. I am more than happy to work as a part of a tea while my experience allows me to function independently if the need arises.Dedicated customer service representatives motivate to maintaincustomer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Office Worker
Visa Plus Company
07.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Food and Beverage Attendant
Premier Best Western Bangtao Beach Resort&Spa
08.2018 - 08.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Attendant
Bluanda/Beebyblu Company
03.2013 - 01.2018
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Processed payments and provided receipts to establish proof of transaction.
Waitress Trainee
Mang Inasal Food Corporation
01.2010 - 11.2012
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
Education
Free Course Online - Companies And Financial Accounting
Public University
Walton Keynes,Kents Hill United KingdomEarly Years Teamwork And Leadership -
Public University
Milton Keynes, Walton Hall, United KingdomBachelor of Science - Biology
University of San Agustin
General Luna St, Iloilo City Proper, Iloilo City, 04.2012
High School Diploma -
Leonora S. Salapantan National High School
RV Sanchez St, Poblacion San Miguel, Iloilo City03.2010
Elementary Graduate -
Cambitu Elementary School
Caboloan Sur Oton Iloilo City Philippines 04.2006
Skills
- Verbal Communication
- File Organization
- Professionalism and Etiquette
- Scheduling and Planning
- Document Management
- Customer Service
- Positive Attitude
- Time Management
- Organizing and Categorizing
- Prioritizing Work
- Scheduling appointments
- Office Management
- Dedicated Team Player
- Professional and mature
- Team Bonding
- Performance Improvement
Languages
English, Thai
Native language
Timeline
Office Worker
Visa Plus Company
07.2022 - Current
Food and Beverage Attendant
Premier Best Western Bangtao Beach Resort&Spa
08.2018 - 08.2020
Food and Beverage Attendant
Bluanda/Beebyblu Company
03.2013 - 01.2018
Waitress Trainee
Mang Inasal Food Corporation
01.2010 - 11.2012
Free Course Online - Companies And Financial Accounting
Public University
Early Years Teamwork And Leadership -
Public University
Bachelor of Science - Biology
University of San Agustin
High School Diploma -
Leonora S. Salapantan National High School
Elementary Graduate -
Cambitu Elementary School
Similar Profiles
Amirreza AskariAmirreza Askari
Office Administration Specialist at Visa Mondial CompanyOffice Administration Specialist at Visa Mondial Company
Saif Bin SaifSaif Bin Saif
Cybersecurity Intelligence and Defense Director at Saudi Company for Visa and Travel Solutions (SVTS)Cybersecurity Intelligence and Defense Director at Saudi Company for Visa and Travel Solutions (SVTS)
Nigar KhanNigar Khan
Senior Software Engineer at VisaSenior Software Engineer at Visa