ALISA NGANLERT
54/76 Por Phasuk
SalaThummasop, Taweewattana,Bangkok
Overview
16
16
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Acting Manager
TrueSphere
06.2018 - Current
- Lead and develop customer service agents to deliver excellent services to privileged customers
- Motivate and leverage the capabilities of customer service agents in advising customers of true products and services
- Made solutions to fulfill customer satisfaction and needs; and
- Be change agents in developing the new processes and projects to be number one in service provider
Senior First Class Receptionist
TrueSphere
06.2017 - 05.2018
- Lead and develop customer service agents to deliver excellent services to privileged customers;
- Motivate and leverage the capabilities of customer service agents in advising customers of true products and services;
Assistant Sales Manager
SC MOTOR
10.2013 - 05.2017
- Interaction with customers, display products, quotes prices & ultimately achieve sales
- Make sales memos & collect money from customers
- Daily monitoring of sales force and service department
- Daily responsibility for inventory sales goals, service goals, employee welfare, and customer service standards; and
- Review personal reports and communicate needs to management
Front Office Supervisor
THE CONRAD HOTEL
BANGKOK
03.2012 - 01.2013
- Answer questions about hotel policies and services
- They also resolve customers complaints;
- Arrange telephone answering service, mail delivery, and answers customers questions about area;
- Handle money and record payments onto computer
- Computers allow managers to know how much money is earned daily or monthly;
- Identify staffs' actions and evaluate whether it meets hotels' standards
- Answer customers' questions, make them feel at home, and build on-going relationships
- Update what they know about community and help customers understand what they can do in the area
- Perform general physical activities and administrative tasks when delivering mail or answering phones
- To sell, register and assign rooms
- To attend to guests complaints, requests and inquiries and refer them to the Supervisor or Manager if they cannot be handled within his/her jurisdiction
Front Office Service Officer
THE CONRAD HOTEL
12.2007 - 02.2012
- Answer questions about hotel policies and services
- Arrange telephone answering service, mail delivery, and answers customers questions about area
- Handle money and record payments onto computer
- Computers allow managers to know how much money is earned daily or monthly
- Answer customers' questions, make them feel at home, and build on-going relationships
- Update what they know about community and help customers understand what they can do in the area
- Perform general physical activities and administrative tasks when delivering mail or answering phones
- To sell, register and assign rooms
- To escort every check-in guest to the room and introduce all facilities while rooming the guest
- To follow up any instructions given by the Supervisor
- To handle foreign exchange according to the established rates and hotel policy
- To explain to guest for any items appear on the bill with patience and courtesy
Assistant Sales Manager
SC MOTOR
03.2007 - 11.2007
- Interaction with customers, display products, quotes prices & ultimately achieve sales
- Make sales memos & collect money from customers
- Daily monitoring of sales force and service department
- Daily responsibility for inventory sales goals, service goals, employee welfare, and customer service standards
- Review personal reports and communicate needs to management
Flight Attendant
EVA AIRWAYS
02.2006 - 02.2007
- Conduct pre-flight cabin checks and receive prepared meals, beverages and equipment
- Check boarding passes and direct passengers to seats
- Advise passengers of safety regulations
- Distribute reading material and serve meals and drinks
- Provide first aid treatment and assist sick passengers
- Anticipate and provide for the comfort of passengers needing special attention, including unaccompanied children, parents with infants, people with disabilities, and the elderly
- Take action in the event of decompression, turbulence, mechanical malfunction, or unlawful acts by passengers
Education
Bachelor of Arts - Business English, Hotel Management
Assumption University
10.2000 - 10.2005
Sathreemahapruttaram School
05.1992 - 06.1998
Timeline
Acting Manager
TrueSphere
06.2018 - Current
Senior First Class Receptionist
TrueSphere
06.2017 - 05.2018
Assistant Sales Manager
SC MOTOR
10.2013 - 05.2017
Front Office Supervisor
THE CONRAD HOTEL
03.2012 - 01.2013
Front Office Service Officer
THE CONRAD HOTEL
12.2007 - 02.2012
Assistant Sales Manager
SC MOTOR
03.2007 - 11.2007
Flight Attendant
EVA AIRWAYS
02.2006 - 02.2007
Bachelor of Arts - Business English, Hotel Management
Assumption University
10.2000 - 10.2005
Sathreemahapruttaram School
05.1992 - 06.1998
Similar Profiles
Supisara SritrakoolSupisara Sritrakool
Oral Surgeon (Part-Time) at Samitivej ChonburiOral Surgeon (Part-Time) at Samitivej Chonburi
Oranicha LacharojanaOranicha Lacharojana
Back Office at ExxonMobil LimitedBack Office at ExxonMobil Limited
RAQIA ALI NURRAQIA ALI NUR
Sales Representative at Tasnim Universal Co., LTD.Sales Representative at Tasnim Universal Co., LTD.
Khin Thin NweKhin Thin Nwe
Senior Manager – Head of Access Transport Network at ATOM Myanmar (formerly Telenor Myanmar)Senior Manager – Head of Access Transport Network at ATOM Myanmar (formerly Telenor Myanmar)
Sydney AndersonSydney Anderson
Acting Manager at The Dress ShopActing Manager at The Dress Shop