Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Work Availability
Timeline
Hi, I’m

Alexandra Blacha

Thailand
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Alexandra Blacha

Summary

Motivated Front Office Manager with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and guest support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

10
years of professional experience
1
Certification

Work History

CERVO Mountain Resort
Zermatt, CH

Front Office Manager
06.2022 - 10.2023

Job overview

  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.

CERVO Mountain Resort
Zermatt, CH

Assistant Spa Manager
01.2021 - 05.2022

Job overview

  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.

Resort Hotel Alex
Zermatt, CH

Front Office Specialist
01.2020 - 12.2020

Job overview

  • Resolved customer complaints promptly and courteously.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Welcomed large volume of guests and improved overall customer service.

The Bristol Bern
Bern, CH

Front Office Supervisor
07.2019 - 12.2019

Job overview

  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
  • Supervised front office staff, including hiring and training new employees.
  • Prepared documents such as contracts, invoices, confirmation letters., related to group reservations.

Waldhaus Flims, Wellness Resort
Flims, CH

Front Office Supervisor
11.2018 - 06.2019

Job overview

  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
  • Investigated customer complaints and took corrective action when necessary.
  • Ensured that all staff members were properly trained on hotel policies and procedures according to LQA standards.

Jammertal Golf & Spa Resort
Datteln, DE

Front Office Agent
11.2017 - 11.2018

LakeSide Inn
Haltern Am See, DE

Service Manager
12.2016 - 10.2018

Waldorf Astoria Berlin
Berlin, DE

Night Auditor
06.2015 - 09.2015

Waldrof Astoria Berlin
Berlin, DE

Telephone Operator
09.2014 - 06.2015

Waldorf Astoria Berlin
Berlin, DE

Housekeeping Trainee
11.2013 - 08.2014

Education

Stenden Hogeschool
, Leeuwarden, NL

Bachelor of Arts from International Hospitality Management
08-2014

University Overview

  • ERASMUS Student Network Volunteer

Stenden University Port Alfred
, Port Alfred, SA

from International Tourism Management
02-2013

University Overview

  • Minor in Lodge Management
  • Minor in Innovative Tourism

Skills

  • Administrative Skills
  • Complaint Handling
  • Guest Relations
  • Growth mindset
  • Critical thinking
  • Staff Training and Development
  • Team Management
  • Conflict Management
  • Oral and writing communication
  • Issue handling
  • Relationship building
  • Staff Management

Languages

German
First Language
English
Proficient (C2)
C2
Dutch
Elementary (A2)
A2

Certification

Reservation Systems: Protel, Protel Air, OnQ, Fidelio

Additional Systems: Teams, SimpleBooking, Abacus, Hotelkit, 3CX, GloriaFood, Hotelkit (Belbo), MarketMan, iKentoo, Nexi

Affiliations

  • On my days off, I like to spend my time on mental and spiritual growth and in contrast to that spending time in nature learning sport such as Kitesurfing, Wakeboarding, Snowboarding, Hiking and Climbing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Office Manager

CERVO Mountain Resort
06.2022 - 10.2023

Assistant Spa Manager

CERVO Mountain Resort
01.2021 - 05.2022

Front Office Specialist

Resort Hotel Alex
01.2020 - 12.2020

Front Office Supervisor

The Bristol Bern
07.2019 - 12.2019

Front Office Supervisor

Waldhaus Flims, Wellness Resort
11.2018 - 06.2019

Front Office Agent

Jammertal Golf & Spa Resort
11.2017 - 11.2018

Service Manager

LakeSide Inn
12.2016 - 10.2018

Night Auditor

Waldorf Astoria Berlin
06.2015 - 09.2015

Telephone Operator

Waldrof Astoria Berlin
09.2014 - 06.2015

Housekeeping Trainee

Waldorf Astoria Berlin
11.2013 - 08.2014

Stenden Hogeschool

Bachelor of Arts from International Hospitality Management

Stenden University Port Alfred

from International Tourism Management

Reservation Systems: Protel, Protel Air, OnQ, Fidelio

Additional Systems: Teams, SimpleBooking, Abacus, Hotelkit, 3CX, GloriaFood, Hotelkit (Belbo), MarketMan, iKentoo, Nexi

Alexandra Blacha