Hi, I’m
Alexandra Blacha
Thailand
Don’t believe everything you think.
Byron Katie
Summary
Motivated Front Office Manager with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and guest support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
10
years of professional experience
1
Certification
Work History
CERVO Mountain Resort, Zermatt, CH
Front Office Manager
06.2022 - 10.2023
Job overview
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
CERVO Mountain Resort , Zermatt, CH
Assistant Spa Manager
01.2021 - 05.2022
Job overview
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Resort Hotel Alex, Zermatt, CH
Front Office Specialist
01.2020 - 12.2020
Job overview
- Resolved customer complaints promptly and courteously.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
The Bristol Bern, Bern, CH
Front Office Supervisor
07.2019 - 12.2019
Job overview
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Supervised front office staff, including hiring and training new employees.
- Prepared documents such as contracts, invoices, confirmation letters., related to group reservations.
Waldhaus Flims, Wellness Resort, Flims, CH
Front Office Supervisor
11.2018 - 06.2019
Job overview
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Investigated customer complaints and took corrective action when necessary.
- Ensured that all staff members were properly trained on hotel policies and procedures according to LQA standards.
Jammertal Golf & Spa Resort, Datteln, DE
Front Office Agent
11.2017 - 11.2018
LakeSide Inn, Haltern Am See, DE
Service Manager
12.2016 - 10.2018
Waldorf Astoria Berlin, Berlin, DE
Night Auditor
06.2015 - 09.2015
Waldrof Astoria Berlin, Berlin, DE
Telephone Operator
09.2014 - 06.2015
Waldorf Astoria Berlin, Berlin, DE
Housekeeping Trainee
11.2013 - 08.2014
Education
Stenden Hogeschool , Leeuwarden, NL
Bachelor of Arts from International Hospitality Management
08-2014
University Overview
- ERASMUS Student Network Volunteer
Stenden University Port Alfred , Port Alfred, SA
from International Tourism Management
02-2013
University Overview
- Minor in Lodge Management
- Minor in Innovative Tourism
Skills
- Administrative Skills
- Complaint Handling
- Guest Relations
- Growth mindset
- Critical thinking
- Staff Training and Development
- Team Management
- Conflict Management
- Oral and writing communication
- Issue handling
- Relationship building
- Staff Management
Languages
German
First Language
English
Proficient (C2)
C2
Dutch
Elementary (A2)
A2
Certification
Reservation Systems: Protel, Protel Air, OnQ, Fidelio
Additional Systems: Teams, SimpleBooking, Abacus, Hotelkit, 3CX, GloriaFood, Hotelkit (Belbo), MarketMan, iKentoo, Nexi
Affiliations
- On my days off, I like to spend my time on mental and spiritual growth and in contrast to that spending time in nature learning sport such as Kitesurfing, Wakeboarding, Snowboarding, Hiking and Climbing.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Manager
CERVO Mountain Resort
06.2022 - 10.2023
Assistant Spa Manager
CERVO Mountain Resort
01.2021 - 05.2022
Front Office Specialist
Resort Hotel Alex
01.2020 - 12.2020
Front Office Supervisor
The Bristol Bern
07.2019 - 12.2019
Front Office Supervisor
Waldhaus Flims, Wellness Resort
11.2018 - 06.2019
Front Office Agent
Jammertal Golf & Spa Resort
11.2017 - 11.2018
Service Manager
LakeSide Inn
12.2016 - 10.2018
Night Auditor
Waldorf Astoria Berlin
06.2015 - 09.2015
Telephone Operator
Waldrof Astoria Berlin
09.2014 - 06.2015
Housekeeping Trainee
Waldorf Astoria Berlin
11.2013 - 08.2014
Stenden Hogeschool
Bachelor of Arts from International Hospitality Management
Stenden University Port Alfred
from International Tourism Management
Reservation Systems: Protel, Protel Air, OnQ, Fidelio
Additional Systems: Teams, SimpleBooking, Abacus, Hotelkit, 3CX, GloriaFood, Hotelkit (Belbo), MarketMan, iKentoo, Nexi
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