Alana Laing
Brisbane
Summary
I’m a friendly, down-to-earth professional with 4 years’ experience as a midwife in Scotland, now embracing a new chapter in hospitality and customer service during my 1-year working holiday. I’ve spent years supporting people through some of life’s most important moments, which has given me strong communication skills, a calm and caring nature, and the ability to stay composed and supportive in busy or high-pressure settings. I’m excited to bring that same people-focused approach to roles where great service, teamwork, and positive energy really matter
Overview
8
8
years of professional experience
Work History
Registered Midwife
NHS - National Health Service
11.2021 - 12.2024
- Served as a mentor for student midwives by sharing clinical expertise, providing constructive feedback, and modeling excellence in the practice of midwifery.
- Supported birthing partners in their roles by providing education on pregnancy, labor, and newborn care.
- Developed strong rapport with patients through active listening skills that facilitated open communication about concerns or anxieties related to pregnancy or childbirth experience.
- Performed prenatal and postnatal examinations.
Shop Assistant
Monsoon Accessorize
11.2016 - 01.2019
- Working on tills to assist customers with their needs
- Restocking shelves
- Ensuring the shop floor is kept tidy and presentable
- Keeping up with standards in the workplace
- Assisting customers with specific products suitable to their needs
- Providing effective and friendly customer service
Education
Bachelor of Science - Midwifery
Edinburgh Napier University
Edinburgh, Scotland09-2021
High School Diploma -
St Augustine's High School
Edinburgh, Scotland05-2018
Skills
- Listening to others
- Able to adapt to new environments
- Excellent verbal and written communication
- Strong customer service mindset
- Calm and professional under pressure
- Quick problem-solving abilities
- Team-oriented and collaborative
- Empathetic and emotionally intelligent
- Detail-oriented and organised
- Adaptable and quick to learn
- Effective time management
- Culturally aware and respectful
Refrences
Tracey Macdonell - Colleage
traceymac123@gmail.com
+447882968939
Pamela Higgins - Inpatient Midwifery Manager
pamela.higgins@fife.nhs.scot
+4407971916562
Lynn Inglis - Maternity Ward Manager
lynn.inglis@nhs.scot
+4401592 629924
Timeline
Registered Midwife
NHS - National Health Service
11.2021 - 12.2024
Shop Assistant
Monsoon Accessorize
11.2016 - 01.2019
Bachelor of Science - Midwifery
Edinburgh Napier University
High School Diploma -
St Augustine's High School
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