AILADA SOONTARASANGWORN
Contract Manager
Bangkok,Bangna
Summary
Accomplished professional in Account and Portfolio Management with a solid background in contracting and business development for global tech and SaaS firms. Specializes in revenue enhancement and client relationship cultivation in the hotel sector. Adept at increasing customer satisfaction through effective account strategies and customized service. Experienced in negotiation and conflict resolution to meet and exceed business targets.
Overview
17
17
years of professional experience
Work History
Contracting Manager
TBO.com (Tek Travels DMCC)
07.2023 - Current
- Established strategic partnerships with hotels to optimize contract terms and outcomes.
- Negotiated multi-million dollar B2B contracts in Bangkok and Pattaya, securing favorable terms.
- Streamlined contract management systems to enhance compliance tracking and regulatory adherence.
- Collaborated with cross-functional teams to assess procurement needs and ensure timely service delivery.
- Managed portfolio of 4-5 star hotel contracts to facilitate renewals and minimize disruptions.
- Secured advantageous pricing structures with suppliers, contributing to increased profitability.
- Developed vendor partnerships that improved service delivery and optimized contractual agreements.
- Led negotiation processes for contracts that aligned with organizational goals and operational efficiency.
Business Development Manager
eZee Technosys Pvt., Ltd
01.2022 - 06.2023
- Analyzed market trends and customer feedback to guide product development efforts.
- Led cross-functional teams to optimize sales processes, driving revenue growth and operational efficiency.
- Identified potential accounts in target markets, showcasing relevant solution offerings.
- Delivered presentations during meetings and online calls to inform clients about product benefits.
- Nurtured leads throughout the sales cycle, preparing quotes and onboarding proposals.
- Focused on managing client relationships in Krabi and nearby provinces to boost local presence.
- Executed successful collaborative sales events like Google Hotelier Summit 2022 to broaden reach.
- Established strategic partnerships that expanded service offerings and increased market engagement.
Account Manager
Booking.com
04.2016 - 10.2020
- Maintained strong relationships with a portfolio of over 120 hotel partners in Northern Thailand.
- Provided strategic support to partners, enhancing their sales objectives through tailored counseling.
- Oversaw management of key accounts, ensuring consistent online sales performance and growth.
- Conducted market demand analysis to develop effective consulting strategies with partners.
- Implemented short-term initiatives aimed at achieving quarterly targets through new product offers.
- Accelerated onboarding for new hotels, streamlining the integration process within company frameworks.
- Organized team and partner events, promoting teamwork and partnership success.
- Ensured effective communication to maintain satisfaction while aligning with company objectives.
Hotel Coordinator
Booking.com
06.2014 - 03.2016
- Executed operational and documentation tasks to support Account Manager's objectives.
- Assisted in driving sales and marketing initiatives across designated projects.
- Coordinated communication with hotel partners via email, phone, and internal channels.
- Arranged system training for new hotels during onboarding processes.
- Scheduled and managed internal meetings, learning sessions, and activities.
- Supported operations across Thailand, Laos, and Myanmar regions.
- Led onboarding for new Coordinator during Yangon and Chiang Mai office transition.
- Participated in opening team for new office in Yangon on a short-term assignment.
Floor Supervisor
Carnival Cruise Line
09.2008 - 04.2010
- Supervised overall housekeeping operations, ensuring cleanliness and readiness of staterooms.
- Monitored daily activities of stateroom stewards to maintain high standards.
- Scheduled and performed various administrative tasks to support operational efficiency.
- Liaised with clients, delivering exceptional customer service during embarkation and debarkation.
- Addressed guest requests and complaints regarding stateroom facilities promptly.
- Implemented process improvements to streamline workflows, reducing turnaround times for guest services.
- Coordinated inventory management, maintaining sufficient supply levels for operational needs.
Chief Stewardess
M/Y Fortune Elephant / Star of Andaman Co., Ltd
12.2011 - 02.2013
- Ensured all interior works were managed efficiently, focusing on cleanliness and service excellence.
- Streamlined inventory management processes.
- Established crew scheduling systems, guaranteeing appropriate staffing during peak service times.
- Developed comprehensive training for new hires, boosting operational efficiency and guest satisfaction.
- Addressed guest inquiries and concerns swiftly, promoting a positive onboard atmosphere.
- Performed regular inspections of guest areas to uphold safety standards and visual appeal.
- Planned and delivered customized onboard events, aligning with guest preferences and expectations.
- Acted as primary liaison among guests, management teams, and stakeholders for smooth operations.
Education
BBA - Hotel Management
Faculty of Service Industry – Prince of Songkhla University
Phuket, Thailand01.2007
High School Diploma -
Benjamarachutit School
Nakhon Si Thammarat, Thailand01.2003
Skills
Portfolio management
Performance enhancement
Sales and marketing strategy
Digital marketing
Account management
Business development
References
Kanachasamon Pray-in,
Previously : Country Head at TBO.com, Thailand
kanachsamon.p@gmail.com, 093-6149144
Timeline
Contracting Manager
TBO.com (Tek Travels DMCC)
07.2023 - Current
Business Development Manager
eZee Technosys Pvt., Ltd
01.2022 - 06.2023
Account Manager
Booking.com
04.2016 - 10.2020
Hotel Coordinator
Booking.com
06.2014 - 03.2016
Chief Stewardess
M/Y Fortune Elephant / Star of Andaman Co., Ltd
12.2011 - 02.2013
Floor Supervisor
Carnival Cruise Line
09.2008 - 04.2010
BBA - Hotel Management
Faculty of Service Industry – Prince of Songkhla University
High School Diploma -
Benjamarachutit School