Aida Erciyastepe
Sales And Marketing, Administrative Worker, Receptionist
Bangkok
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Twins Turkish Cuisine
09.2016 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Sales Manager's Assistant
Intercontinental Hotels Group
03.2013 - 06.2015
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
Receptionist
Intercontinental Doha
09.2011 - 02.2013
- Online, offline check in/check out, cashiering, greeting visitors, maintaining calendars for appointments, sorting mails, making copies, and planning travel arrangements.
Receptionist
Grand hotel Bishkek
07.2009 - 12.2010
- Online/offline check in/check out, cashiering, greeting visitors, handling incoming and outgoing correspondence, maintaining files and records, office calendars and schedules, keeping office supply inventory fully stocked.
Education
BBA - Tourism Management
Kyrgyzstan International University
Bishkek, Kyrgyzstan 05.2017 - 05.2021
Skills
Microsoft word
Internet explorer
Fluent in English
Fluent in Russian
Fluent in Turkish languages
Timeline
BBA - Tourism Management
Kyrgyzstan International University
05.2017 - 05.2021
General Manager
Twins Turkish Cuisine
09.2016 - 02.2024
Sales Manager's Assistant
Intercontinental Hotels Group
03.2013 - 06.2015
Receptionist
Intercontinental Doha
09.2011 - 02.2013
Receptionist
Grand hotel Bishkek
07.2009 - 12.2010
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