Aekkasit Kamolwijitwong
FOREX & Broker Industry
Summary
Dynamic Client Service Manager with a proven track record at Thinkmarkets, enhancing client retention through customized service plans and exceptional team coaching. Expert in CRM and trading programs, with a knack for fostering client relationships and driving business growth. Skilled in content creation and customer relations, achieving notable sales increases and client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Service Manager
Thinkmarkets
02.2021 - Current
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
Sales Representative
Infinox
06.2020 - 01.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Consultant
Advance Trading
04.2018 - 05.2020
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
Education
Bachelor of Science - Chemistry
Chiang Mai University
04.2001 -
Skills
CRM Program (Salesforce,Confluence,Atlassian,mPortal)
Trading Program (MT4,MT5,cTrader,Trading View)
AI Program (Chat GPT,Abacus,Midjourney)
Graphic & VDO program (Capcut, Camtasia, Canva)
Planing for promotion
Create work flow for support team
Create work flow for sales team
Content Creation
Customer relations
Client services
Timeline
Client Service Manager
Thinkmarkets
02.2021 - Current
Sales Representative
Infinox
06.2020 - 01.2021
Customer Consultant
Advance Trading
04.2018 - 05.2020
Bachelor of Science - Chemistry
Chiang Mai University
04.2001 -