Aekkasit Kamolwijitwong
FOREX & Broker Industry
Summary
Dynamic Client Service Manager with a proven track record at Thinkmarkets, enhancing client retention through customized service plans and exceptional team coaching. Expert in CRM and trading programs, with a knack for fostering client relationships and driving business growth. Skilled in content creation and customer relations, achieving notable sales increases and client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Service Manager
Thinkmarkets
02.2021 - Current
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Nurtured long-term relationships with clients, fostering loyalty and business growth opportunities.
Sales Representative
Infinox
06.2020 - 01.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Consultant
Advance Trading
04.2018 - 05.2020
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Actively sought opportunities to expand product knowledge within the team, ensuring that customers received accurate and up-to-date information.
- Cultivated a positive work environment that fostered teamwork and collaboration among peers.
Education
Bachelor of Science - Chemistry
Chiang Mai University
04.2001 -
Skills
CRM Program (Salesforce,Confluence,Atlassian,mPortal)
Timeline
Client Service Manager
Thinkmarkets
02.2021 - Current
Sales Representative
Infinox
06.2020 - 01.2021
Customer Consultant
Advance Trading
04.2018 - 05.2020
Bachelor of Science - Chemistry
Chiang Mai University
04.2001 -
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