Aekkarat Chanhom
Samut Prakan
Summary
Customer-oriented personnel with strong background in customer relations and hospitality. Seamlessly provides reservations processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
Work History
Food and Beverage Attendant
Hospitality One
09.2022 - 06.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Anticipated customer requirements concerning allergies and individual anaphylaxis for patrons safety
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
SRC Hotel Reservations Executive (French Speaking)
Hotelbeds Group
02.2022 - 06.2022
- Collaborated with back-office hotel suppliers to facilitate seamless hotel reservation.
- Executed optimum solutions for complex problems, such as allotment rejection, discrepancies, and reservation mismatch, resulting in improved organizational performance.
- Increased revenue through effective negotiation of contracts with clients and hotels.
Customer Experience Specialist
Agoda Services
10.2021 - 02.2022
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Education
Certificate III & Diploma Degree - Marketing And Advertisement
Greenwich Management College
Melbourne04.2024
Bachelor of Arts - French Language And Literature
Thammasat University
Bangkok05.2021
DUEF-Langue, Culture, Et Société - French
Université De Franche-Comté
Besançon03.2020
Skills
- Verbal and written communication
- Food and Beverage Service
- Cultural Sensitivity
- Team Oversight
Language
English TOEIC Score 920
French DELF B1
Thai Native Speaker
Timeline
Food and Beverage Attendant
Hospitality One
09.2022 - 06.2024
SRC Hotel Reservations Executive (French Speaking)
Hotelbeds Group
02.2022 - 06.2022
Customer Experience Specialist
Agoda Services
10.2021 - 02.2022
Certificate III & Diploma Degree - Marketing And Advertisement
Greenwich Management College
Bachelor of Arts - French Language And Literature
Thammasat University
DUEF-Langue, Culture, Et Société - French
Université De Franche-Comté
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