Tanawan Ketpradit

• To Achieve yearly Revenue, GP & volume Targets of identified accounts
• Identify opportunities of the identified accounts and develop an active pipeline of accounts in order to retain and expand new business of the accounts.
• Cross selling for other services e.g. international trucking, warehouse, national distribution, and logistics services.
• Study and Clarify on RFQ & RFI Condition with local tender teams on customer pricing intelligent, Customer award strategy and Pricing strategy.
• Prepare related information related with RFQ such as customer commercial analysis, competitor information.
• Responsible for obtaining and maintaining long term key customer by comprehending their requirement
• Manage & Complete sales system and required reports (daily report, weekly report and opportunity pipeline & activity) in order to meet agreed Sales KPIs.
• Develop new relationship with new potential customers to bring new business onboard.
• Review relevant contracts and able to highlight, escalate and/or resolve any unfavorable terms and conditions.

• Representing company background and services to customers
• Planning and develop a sales strategy to achieve organizational sales goals and revenue
• Penetrate to new clients and maintaining close contact with those specific accounts as regular basis
• Identifying, analyzing and understanding customer's needs and providing suitable solution to meet their requirements
• To competency with sales call, visiting and all other necessary sales activities

Reached out to potential customers via telephone, email, and in-person inquiries.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

• Accountable for supporting CO commercial team members with preparation of timely responses to RFI, RFP, RFQ (enquiries from customers, including required liaison with local and international team members, data gathering, and preparation of response via approved document.
• Coordinate with Pricing team and or shipping line to get the best competitive rate.
• Accountable for cold calls to verify opportunities and make appointments for Sales where necessary.
• Responsible for the development of total communication package for both internal and external, including advisories, news and updates.
• Boosted sales performance by providing efficient administrative support to the sales team.
• Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
• Collaborated closely with product management teams to stay updated on new product offerings and sharing feedback from clients.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.

• Conduct regular meetings with customers on the operational service level and performance
• Assist in the evaluation of potential customer's service, including the setting up of new services
• Work closely with the project executive on the implementation of new customer projects and provide proactive customer service solutions for customers
• Regularly update customer specification documents
• Identify improvements in the operations and set implementation timeline
• Provide customer service support to the customers on their mail and courier services
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.

• Ordering and delivery management for elevator equipment between Japanese manufacture and sale agent all over the world
• To coordinate with forwarders and brokers for proper handling of shipments from origin to the designated facilities.
• Optimized warehouse space utilization by implementing effective storage solutions tailored specifically towards imported/exported goods requirements.
• Support and execute optimal transportation and logistics routings for all modes of transportation, including oversized and overweight freight within the guidelines of the department and adhering to all associates regulatory agencies.
• Liaise with logistics partners, external agencies to get updates on shipments, resolve issues
• As required, responsible for inputting key data into export/import documentation systems

• Handles shipment and customer feedback on shipment inquiries, SSR applications and problem solving/ Handles rating and CSO linkage and ISC file/monitoring/data accuracy and effectiveness
• Supports documentation personnel in relating to Booking Information
• Supports operation personnel in relating to shipment Information amendment/revision
• Coordinate with concern parties regarding transportation matters and Attend to customers through telephone calls
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• Communicate effectively on requirements and policies and coordinate with all the relevant parties to ensure a smooth booking, documentation and invoicing process
• Correspondence with customers for any Booking related clarifications including amendment
• Delivered constructive suggestions to supervisor for improving outbound sales development processes.
• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.