ADHIPAT JAIBOON

- Lead and support the Service Department and Customer Care Team in achieving departmental goals and objectives.
- Leading work until to installation, servicing, and troubleshooting of Sysmex Laboratory Data Management Systems and instruments.
- Train, mentor, and coach Service Engineers to enhance their technical skills and efficiency, contributing to improved team performance and service quality.
- Oversee the administration of CRM systems and service documentation to ensure accuracy, compliance, and effective knowledge sharing.
- Enhance customer service by optimizing service processes and capabilities, supporting customer relationship management, and addressing quality and complaint-related issues to maintain high levels of customer satisfaction

• Collaborated closely with cross-functional teams for project completion.

- Deliver preventive maintenance (PM), system upgrades, corrective services, installations, and workshop repairs in accordance with customer contracts and service-level agreements, serving key clients such as King Chulalongkorn Memorial Hospital, Ramathibodi Hospital, Thai read cross society, Thai Red Cross AIDS and Infectious Diseases Research Centre, Vichaiyudh Hospital, Mongkutwattana Hospital and Huachiew Hospital

- Diagnose and resolve technical issues via phone support, remote troubleshooting, and on-site visits, ensuring minimal downtime and high customer satisfaction.

- Escalate complex field issues to the relevant service teams, monitor progress, and ensure timely resolution, while maintaining accurate and up-to-date field service documentation.

- Provide on-call technical support through the service hotline, responding promptly to urgent service needs.

- Assist the Service Manager with additional tasks, special assignments, and service-related projects as required

- Perform repair, maintenance, and installation of instrument, as well as provide training to customers on proper usage and care.
- Troubleshoot and resolve complex technical and operational instrument issues through inspection, diagnosis, and analysis.
- Identify necessary spare parts and provide expert recommendations to customers for repairs and ongoing maintenance.
- Accurately document service activities, including technical issues encountered, corrective actions taken, and parts used, in the company’s service management system.
- Escalate unresolved, recurring, or unusual issues to the Engineer Supervisor.
- Support the Service Manager with additional tasks and special projects as assigned.

• In this vital role, perform maintenance and practices related to aircraft systems, powerplant, airframe, and components. Responsibilities include a wide range of tasks such as conducting inspections, performing preventive maintenance, troubleshooting issues, replacing parts, executing repairs, and carrying out routine servicing to ensure airworthiness and operational readiness