Adam Wharmby
Songkhla
Summary
Motivated professional with extensive experience in customer service and technical roles at Apple. Currently pursuing TEFL certification and completed multiple online courses in Teaching English as a Second Language. Passionate about language and culture, with international exposure gained from time in Thailand. Recently engaged with 'English Summer Camp' at Faculty of Liberal Arts, Rajamangala, enhancing teaching skills.
Overview
17
17
years of professional experience
Work history
Technical Specialist
Apple Retail UK Ltd
London, UK
04.2020 - 07.2025
- Assisted customers by assessing situations and providing tailored solutions using current Apple technology.
- Maintained up-to-date knowledge on Apple systems and procedures to ensure compliance with company standards.
- Achieved three sessions per hour in the previous quarter, enhancing service efficiency.
- Multitasked effectively by scheduling multiple appointments to optimise Genius Bar operations.
- Obtained certifications including ACA, ACIT, and ACMT to enhance technical proficiency.
- Conducted comprehensive system analyses to identify potential improvements.
Specialist
Apple Retail UK Ltd
London, UK
09.2017 - 04.2020
- Identified customer needs and delivered tailored solutions to ensure product availability.
- Monitored technology trends and Apple initiatives to enhance customer interactions.
- Maintained up-to-date industry knowledge through continuous professional development.
Retail Assistant
Trespass
Colchester, UK
08.2016 - 08.2018
- Assisted customers during shopping experiences to enhance satisfaction.
- Managed stock levels to ensure product availability and organisation.
- Finalised cash up at end of shifts, ensuring accurate till closure.
Customer Service Desk Supervisor
Homebase Ltd
Colchester, UK
11.2014 - 05.2016
- Managed customer orders and addressed complaints, ensuring high service standards.
- Processed refunds efficiently to maintain customer satisfaction.
- Finalised cash up and closed tills at shift end, ensuring accurate financial reporting.
Marine Electrician Roles
01.2009 - 01.2014
- Worked on luxury marine projects across the UK, collaborating in technical teams.
- Developed strong documentation and process skills—valuable in classroom planning and structured teaching environments.
Education
BSc - Computing
Arden University
City of London /2020 -
FDSc - IT Systems and Applications
Colchester Institute
Colchester, Essex 01/2015 - 07/2017
Foundation Studies - Electrical Engineering
University of East London
London 09/2014 - 07/2015
Level 3 Diploma - Marine Electrical & Electronics
Bournemouth & Poole College
Bournemouth, England 09/2012 - 07/2014
Skills
- Native English and basic Thai
- Tech problem-solving
- Effective communication
- Cross-cultural awareness
- Quick learner
- Self-motivated
- Empathy and support for learners
Languages
English
Thai
Certifications
- Coursera ESL Teaching Courses, 2 courses completed
- TEFL Certification Course, Upcoming
- Apple Certified Associate (ACA)
- Certified iOS Technician (ACIT)
- Apple Certified Mac Technician (ACMT)
- British Marine Electrical Technician (BMET)
Timeline
Technical Specialist
Apple Retail UK Ltd
04.2020 - 07.2025
Specialist
Apple Retail UK Ltd
09.2017 - 04.2020
Retail Assistant
Trespass
08.2016 - 08.2018
Customer Service Desk Supervisor
Homebase Ltd
11.2014 - 05.2016
Marine Electrician Roles
01.2009 - 01.2014
BSc - Computing
Arden University
/2020 -
FDSc - IT Systems and Applications
Colchester Institute
01/2015 - 07/2017
Foundation Studies - Electrical Engineering
University of East London
09/2014 - 07/2015
Level 3 Diploma - Marine Electrical & Electronics
Bournemouth & Poole College
09/2012 - 07/2014
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