Abdul Rahman Al Sabateen
Patient relationship coordinator
Dubai,61
Summary
Proven track record in enhancing patient and customer satisfaction at Sulaiman Al Habib Hospital and PC Lab, respectively. Adept at managing patient flow and customer behavior resolving complaints with a focus on positive outcomes. Demonstrates multitasking ability and creative problem-solving, ensuring confidentiality and efficient and concise communication.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Patient Coordinator
Sulaiman Al Habib Hospital
Dubai, Dubai
04.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Connecting between patients, providers, and insurance companies for seamless healthcare experience.
- Maintained confidentiality of patient data.
- Assisted with language barrier incidents between English speaking Doctors and Arabic speaking Patients
- Handling at least 50 patients every day while maintaining consistent level of energy.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Customer Services Associate
PC Lab
Amman, Jordan
02.2023 - 01.2024
- Handled customer complaints, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge and prices, providing accurate information to customers.
- Actively listened to customers, handled concerns, and escalated few major issues to supervisor.
- Helped a large volume of customers daily with a positive attitude and a focus on customer satisfaction which led to an increase in sales by an average of 5% to 10% every other month.
Education
Bachelor of Arts - Social Work
University of Jordan
Amman, Jordan 10.2019 - 09.2023
Skills
Customer Service
Follow-up care
Multitasking ability
Organizational Skills
Attention to Detail
Creative Problem-Solving
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Patient Coordinator
Sulaiman Al Habib Hospital
04.2024 - Current
Customer Services Associate
PC Lab
02.2023 - 01.2024
Bachelor of Arts - Social Work
University of Jordan
10.2019 - 09.2023
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