Aashiq Oozeer

As a Suite Experience Concierge at Princess Cruises’ Sanctuary Club, the exclusive luxury retreat aboard the Sphere-class ships, I provided personalized concierge services to suite and Sanctuary Collection guests, serving as the primary point of contact for VIPs throughout their journey. I coordinated exclusive dining, entertainment, and special occasions while overseeing the daily operations of the club, including dining, bar, housekeeping, and events. I regularly hosted club events and collaborated closely with senior leadership and heads of departments across the ship to ensure seamless operations and exceptional guest experiences. In addition, I led and supervised a team of 13 staff members, providing guidance and operational support to maintain the highest standards of luxury hospitality.

As Guest Service Night Manager at Saffire Freycinet, an ultra-luxury resort in Tasmania featuring 20 private villas, I was responsible for ensuring seamless overnight operations while delivering highly personalized service to guests throughout their stay. Acting as the main point of contact during evening hours, I welcomed guests, managed check-in and check-out procedures, addressed requests and concerns, and coordinated bespoke experiences, including dining reservations, transportation, and tailored itineraries.

Working closely with heads of departments and local service providers, I ensured that every guest received the exceptional and memorable service that defines the Saffire experience. I participated in daily operational briefings, sharing guest preferences and insights to help create unique “wow” moments and maintain the highest standards of luxury hospitality. In addition, I provided guidance and support to team members, ensuring smooth overnight operations and the consistent delivery of outstanding guest service.

The Capitol Hotel in Sydney is a four-star Hotel Featuring 95 Rooms. I was part of the opening team and contributed Successfully to creating and implementing standards of procedures for hotel operations

Key Duties:

• Developed comprehensive policies and procedures related to cash handling, ensuring accuracy and security in financial transactions.
• Brainstorming session with cross-functional teams to identify areas for improvement and implemented solutions to enhance overall guest experience.
• Lead staff members and other departments to coordinate responses and provide seamless guest experiences.
• Maintained open lines of communication with management and staff, reporting incidents and providing detailed documentation as necessary.
• Conducted regular inspections and audits to identify and address potential safety concerns, resulting in a near non-existent level of WHS and fire safety hazards during my shift.
• Trained and guided staff on hotel operation, safety procedures, emergency protocols, and the proper use of safety equipment.

Zara Tower Hotel is a modern 4.5-star serviced apartment-style hotel located in the heart of Sydney's CBD, featuring 66 luxury apartments. The hotel offers premium guest services, including valet parking, a pillow menu, luggage storage, and 24-hour reception.

Key Duties:

• Managed all overnight hotel operations, ensuring the smooth and efficient running of the front office while maintaining exceptional guest service standards.
• Performed the nightly audit process, reconciling guest accounts, balancing cash registers and banking transactions, and resolving discrepancies accurately.
• Served as the primary point of contact for guests during overnight hours, responding promptly to enquiries, requests, and complaints to ensure complete guest satisfaction.
• Oversaw front office operations during periods of limited staffing, assuming responsibilities across multiple roles to maintain seamless service delivery.
• Coordinated with housekeeping, maintenance, and security teams to resolve operational issues and ensure guest safety and comfort.
• Prepared detailed handover reports for the day management team, communicating operational updates, guest feedback, and outstanding matters.

Key Duties:

• Assist business clients with travel bookings and inquiries.
• Deliver personalized customer support via phone and email.
• Manage travel reservations and changes with accuracy.

The MSC Yacht Club is a premium, "ship within a ship" concept offered by MSC Cruises. It provides a luxurious and exclusive experience with private amenities, personalized service, and access to the rest of the ship's offerings. Guest can enjoy extra services like 24/7 Butler service, priority check in & check out, Private lounge experience in port during embarkation and disembarkation, private shopping and much more perks. In General Butler’s were assigned sections of 8-14 Suite to look after per cruise.

Key Duties:

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Offer packing and unpacking service.
• Provide concierge services.
• Arrange in-suite dining to coordinating excursions.
• Escort to Spa/Casino/Restaurant.
• Provide Room Services.

As a Guest Service Officer at the Maradiva Villas Resort & Spa, your role would focus on ensuring that guests receive exceptional service before, during, and after their stay.

Key duties:

• Welcoming guests on arrival, assisting with check-in and check-out procedures, and providing information about the resort’s facilities and services.
• Acting as the main point of contact for guest inquiries, requests, and concerns.
• Coordinating special arrangements such as airport transfers, restaurant reservations, spa appointments, excursions, and celebrations.
• Promoting resort amenities, activities, and local attractions to enhance guests’ stays.
• Processing payments, updating reservation records, and preparing reports as required.
• Assisting VIP guests and supporting special events hosted by the resort.