Tharit Chot Arraya
Information Technoligy
Mueang,Nonthaburi
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Information Technology Manager
Collectius (Thailand) Co.,Ltd.
Mueang, Nonthaburi
06.2021 - Current
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Repair and replace equipment as necessary
- Monitor and maintain computer systems and networks
- Respond in a timely manner to service issues and requests through a series of actions, either face-to-face or over the phone
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Conduct electrical safety checks on computer equipment
- Set-up accounts and profiles for newly hires
- Testing and evaluating new technology
- Providing technical support across the company including procedural documentation and relevant reports
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Assist IT Manager and represent IT team in some regional meetings when required
- Perform administration for AzureAD, Dynamics, Genesys, IP-PBX and Vicidial
- Perform others task as required by Managing Director.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
IT Executive
Quantium Solutions Co.,Ltd
03.2014 - 02.2018
- Managed IT capital budget to measure and monitor fixed asset proposals
- Influenced and directed IT infrastructure to drive key business strategies and processes
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication
- Communicated regularly with customers concerning data exchange and technology integration
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
- Interviewed, hired, trained and mentored 2 staff by coaching daily, leading performance reviews and offering constructive feedback
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
IT System Support Manager
K THONG HUOT TELECOM CO., LTD
Phanom Penh, Cambodia
02.2011 - 12.2013
- Resolved PC and network problems, improved operations and provided exceptional client support
- Troubleshot and resolved desktop issues.Determined hardware and network system issues using effective troubleshooting techniques
- Resolved system, hardware and telephone issues
- Installed security applications and devices and suggested additional security measures
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Removed malware, ransomware and other threats from laptops and desktop systems
- Resolved issues with systems, hardware and telephones quickly and accurately
- Trained and supported end-users with software, hardware and network standards and use processes
- Installed, modified and repaired software and hardware to resolve technical issues.
- Carried out day-to-day duties accurately and efficiently.
Sr. System Engineer
Simplicity Co.,Ltd
02.2010 - 12.2010
- Performed root cause analysis to provide resolutions for production issues
- Collaborated with clients to determine need and devise appropriate software and hardware solutions
- Planned and implemented networking and server changes to meet client budgets and needs
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products
- Provided actionable improvements to software and hardware performance
- Identified and corrected network conflicts, increasing network communication speeds
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting customers
- Provided outstanding helpdesk service and support to customers
- Resolved issues related to operational components for LAN, WAN and voice systems.
IT Manager
ARVoffshore Co.,Ltd
10.2006 - 01.2009
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Closely collaborated with project members to identify and quickly address problems
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
- Guided organizational technology strategy and roadmaps
- Wrote policy, procedure and manuals governing internal IT use
- Conducted company-wide technology instruction, onboarding and education
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Lead technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
IT Specialist
TPT Petrochemical Public Company Limited
07.2003 - 09.2006
- Patched software and installed new versions to eliminate security problems and protect data
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Configured hardware, devices and software to set up work stations for employees
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Executed various techniques to maintain servers and systems, keeping networks fully operational during peak periods
- Helped streamline repair processes and update procedures for support action consistency
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Performed server backups and changed and replaced backup tapes daily.
Sr. System Engineer
Elastomic Co.,Ltd
07.2002 - 07.2003
- Performed root cause analysis to provide resolutions for production issues
- Planned and implemented networking and server changes to meet client budgets and needs
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products
- Provided actionable improvements to software and hardware performance
- Identified and corrected network conflicts, increasing network communication speeds
- Analysed and resolved LAN, VPN and wireless connectivity issues
- Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting
- Resolved issues related to operational components for LAN, WAN and voice systems.
Test Engineer
Celestica Public Company Limited
10.2000 - 07.2002
- Reviewed new designs for functionality and quality before release
- Developed efficient technical solutions to resolve wide range of production problems
- Tested hardware and software within tightly controlled sandbox environment prior to release to production
- Analysed test results and prepared system-level evaluation reports to verify and validate system performance
- Composed and edited work instructions for quality and test procedures
- Supported virtualized environment for servers used for testing and backend servers
- Developed and executed comprehensive test plans and workforce breakdown structures for complete systems
- Wrote high-quality test cases and scripts for use with test automation software
- Reviewed test plans and procedures for adequate coverage of system requirements
- Communicated strategies and results with stakeholders, digital operators and testers
- Effectively networked with other engineering groups and firms to modify product performance.
System Engineer
Thaiteletrol Co.,Ltd
02.1999 - 10.2000
- Installed, configured, tested and maintained operating systems, application software and system management tools
- Participated in all phases of system development life cycle, from requirements analysis through system implementation
- Wrote and maintained custom scripts to increase system efficiency and performance time
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products
- Improved and deployed existing systems including billing automation, accounting and real-time reporting and analytics capabilities
- Configured new systems and protocols according to strict company guidelines and employee preferences
- Created flowcharts, diagrams and other documentation
- Configured, installed and upgraded MSSQL databases.
Education
MBA - Marketing
Ramkumhaeng University
Bangkok 06.2017 - 03.2019
Bachelor of Science - Telecommunications Enginerring
Suranaree University of Technology
Nakornrajsima 06.1994 - 03.1998
Skills
Languages English
Security planning
Budget administration
Timeline
Information Technology Manager
Collectius (Thailand) Co.,Ltd.
06.2021 - Current
MBA - Marketing
Ramkumhaeng University
06.2017 - 03.2019
IT Executive
Quantium Solutions Co.,Ltd
03.2014 - 02.2018
IT System Support Manager
K THONG HUOT TELECOM CO., LTD
02.2011 - 12.2013
Sr. System Engineer
Simplicity Co.,Ltd
02.2010 - 12.2010
IT Manager
ARVoffshore Co.,Ltd
10.2006 - 01.2009
IT Specialist
TPT Petrochemical Public Company Limited
07.2003 - 09.2006
Sr. System Engineer
Elastomic Co.,Ltd
07.2002 - 07.2003
Test Engineer
Celestica Public Company Limited
10.2000 - 07.2002
System Engineer
Thaiteletrol Co.,Ltd
02.1999 - 10.2000
Bachelor of Science - Telecommunications Enginerring
Suranaree University of Technology
06.1994 - 03.1998