Rakchanok Urapoom
OUTLET ASSISTANT MANAGER - THAI SPEAKER
45/269M.6 Bang Kra Tuk, SamPran, Nakhon Pathom
Summary
I am an open-minded individual with extensive experience in multicultural environments. I believe that diligence leads to team success and that excellent communication and compromise, from grassroots to the top of the pyramid, are key to achieving ultimate goals.
My colleagues have noted that I am detail-oriented, organized, dependable, and successful in managing multiple priorities with a positive attitude. I have a strong background in team management and training across Southeast Asia. Furthermore, I can smoothly blend into diverse teams and am eager to take on additional responsibilities to help meet team objectives.
I believe that virtue and justice are essential in all endeavors. I would love to discuss my experiences further and explore how I can contribute to your team.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
International Recruitment Officer
Newcastle University
5 2023 - Current
- Successfully recruit international students from Thailand and Southeast Asia region
- Built strong relationship with local partners and Southeast Asia
- Accommodate agent partners, parents and students for academic information
- Provide excellence in customer service; visa guidance, student life, financial aids, airport pick up service and etc
- Facilitate cross-cultural understanding and collaboration among students, staff, and faculty, by organizing training, workshops, and webinars both psychically and virtually
- Assisting with the development of new sales and recruitment strategies
- Budget allocation management
- Be a key person of hosting regional event, 'Southeast Asia Agent Getaway 2024'.
UK Counsellor
Hands On Education Consultant
06.2022 - 04.2023
- Consult and provide education solution through product expertise to match the best fit university to customers
- Assist students with a complete university application process
- Attend roadshow and seminar in Thailand
- Work align with marketing team to create content in all platform.
Branch Manager
Flash Express
11.2019 - 05.2022
- Manage the parcel and cash processing, disbursement and day-to-day routing
- Manage transportation / distribution routes of branches and solve problems during transportation for maximum efficiency
- Manage communication with customers and related people in all communication channels
- Check the records and reports of the day / week / month to ensure the delivery time is met
- Evaluating employee performance and providing feedback and coaching as needed
- Resolving customer problems as needed
- Analyze the problem and performance and to propose solutions to improve efficiency and productivity
- Supervise employees in terms of scheduling, provide adequate support for the resources used in the work so that employees can work efficiently.
UK Study Counselor
Win Education Thailand
05.2017 - 05.2019
- Advising prospective Thai students with programs, universities options, document preparation and application processing and follow up
- Maintaining communication with students, parents and school counselor regarding news and updates
- Work with marketing Department to ensure market trends and possibility to create marketing campaign.
Student Affairs Officer
Mahidol University International College
05.2014 - 04.2017
- Work closely with international recruitment team and focused on project executives in order to analyze trend and competitors to pitch target with budget allocation
- Oversea international marketing such as AUS, China, South Korea, Europe, Southeast Asia and other countries for student recruitment purpose
- Responsible for graduate survey
- Database management
- Be a correspondence for Alumni Network Conference with 1000 participants.
Public Relations Executive
The Value Systems
04.2012 - 04.2014
- Write products review and PR articles
- Organize and manage events, press conference, meetings etc
- Collaborate with marketing communication department to increase channel of communication and products launching
- Coordinate with media agency to promote and launch product
- Monitor news and evaluate results of after PR process
- Budget planning and management of CSR activities
- PR Annual report.
Education
MA - Media and Public Relations
Newcastle University
09.2010 - 05.2011
English Language
Centre for English Teaching, The University of Sydney
06.2009 - 05.2009
BA - English and Communications
Ubon Ratchathani University
Ubonratchathani, Thailand 05.2005 - 05.2009
No Degree - Public Relations
Chulalongkorn University
Bangkok, Thailand 04.2001 -
No Degree - Catch A Digital Age
Mahidol University
Nakhon Pathom, Thailand 04.2001 -
Skills
- Communication and creativity
- Problem-solving abilities
- Emergency Response Coordination
- Strategic Planning
Timeline
UK Counsellor
Hands On Education Consultant
06.2022 - 04.2023
Branch Manager
Flash Express
11.2019 - 05.2022
UK Study Counselor
Win Education Thailand
05.2017 - 05.2019
Student Affairs Officer
Mahidol University International College
05.2014 - 04.2017
Public Relations Executive
The Value Systems
04.2012 - 04.2014
MA - Media and Public Relations
Newcastle University
09.2010 - 05.2011
English Language
Centre for English Teaching, The University of Sydney
06.2009 - 05.2009
BA - English and Communications
Ubon Ratchathani University
05.2005 - 05.2009
No Degree - Public Relations
Chulalongkorn University
04.2001 -
No Degree - Catch A Digital Age
Mahidol University
04.2001 -
International Recruitment Officer
Newcastle University
5 2023 - Current
Similar Profiles
Ciara BonesCiara Bones
Student Ambassador at Newcastle UniversityStudent Ambassador at Newcastle University
Apurav ShrivastavaApurav Shrivastava
QR Research Assistant at Newcastle UniversityQR Research Assistant at Newcastle University
Hsu Myat AungHsu Myat Aung
Student ambassador in Newcastle University at Newcastle UniversityStudent ambassador in Newcastle University at Newcastle University