Dynamic customer support professional with a proven track record at BYD, excelling in customer retention and satisfaction. Skilled in developing customer support plans and leading teams, I leverage strong communication and problem-solving abilities to enhance service delivery and foster collaborative environments. Committed to continuous improvement and industry best practices.
Hi, I’m
ณสัณหพร ป้องคำพันธ์
CRM (Customer Relationship Management)
นนทบุรี ,33
Summary
Overview
10
years of professional experience
Work History
ดูแลเคส BYD
Customer Support
01.2026 - Current
Job overview
- Provided exceptional customer support for all digital service inquiries, contributing to high customer retention rates.
- Provided exceptional customer support, addressing concerns, answering questions, and offering expert advice on commercial door solutions.
- Led a team of technicians in delivering exceptional customer support while maintaining high levels of professionalism and expertise.
- Participated in ongoing professional development opportunities, staying current with industry trends and best practices for customer support excellence.
: Customer Service Staff
บริษัท ช้อปปี้ (ประเทศไทย) จำกัด
07.2022 - 12.2025
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Supervisor Central Pinklao
Supervisor
04.2022 - 05.2024
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Product Consultant
Sale
04.2016 - 01.2017
Job overview
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Rajadhivas SchoolBangkok, Thailand
High School Diploma
04.2001
University Overview
Skills
Customer support and service
RF customer support
Customer support plan development
Customer support and communication
Customer support management
Customer support capabilities
Timeline
Customer Support
ดูแลเคส BYD
01.2026 - Current
บริษัท ช้อปปี้ (ประเทศไทย) จำกัด
: Customer Service Staff
07.2022 - 12.2025
Supervisor
Supervisor Central Pinklao
04.2022 - 05.2024
Sale
Product Consultant
04.2016 - 01.2017
Rajadhivas School
High School Diploma
04.2001