Atthapol SANOI

• Oversaw day-to-day Operation activities in accordance with business objectives.
• Defined, implemented and revised operational policies and guidelines.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
• Achieved team goals through formalized training plans, coaching and performance management.
• Monitored and coordinated workflows to optimize resources.
• Set team and individual KPIs and provided regular, actionable feedback.

Achievement

Manage Business unit to archive company target FY20: The BU annual target 2 KPI (Services Order and Service Margin)

Reduce 25% of total headcounts (400 to 296) after enroll new process optimization while maintaining the same service level achievement

• Managing presales, implementation, service operation and contact center teams to archive company goals.
• Identified issues, analyzed information and provided solutions to problems.
• Carried out day-to-day duties accurately and efficiently.
• Increased customer satisfaction by resolving issues.
• Received and processed stock into inventory management system.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Created plans and communicated deadlines to complete projects on time.
• Delivered services to customer locations within specific timeframes.

Achievement

1. Manage Business unit to archive company target FY18: The BU annual target 2 KPI (Services Order and Service Margin)

• 2. Setting up NOC & contact center for aboard clients in Thailand and promoting IT managed services. Project references can be provided as per request

• Introduced new methods, practices and systems to reduce turnaround time.
• Evaluated suppliers to maintain cost controls and improve operations.
• Created reports and analyzed and interpreted data.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
• Researched emerging products and used researched information to improve operational service level

Achievement

1. Successfully form up NOC and operational guideline for Toyota Motor Thailand to upgrade TMT global supply chain network.

2. Successfully form up NOC & global service desk to support more than 4,000 worldwide users of Thai Airways

• Collaborated with BU heads to determine need and devise appropriate software and hardware solutions.
• Performed root cause analysis to provide resolutions for production issues.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Created manuals and taught training sessions to educate co-workers on new systems.
• Analyzed security logs to determine and alleviate network threats.
• Assisted employees with resolving network problems at remote locations.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Automated data collection activities to increase productivity.
• Delivered helpdesk service and support to users.
• Checked for accuracy and functionality during implementation of new systems.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Analyzed security logs to determine and alleviate network threats.
• Developed and maintained policies to control information technology and security for IT operations.
• Configured, tested and maintained IT network equipment to achieve maximum performance.
• Oversaw transition of workload automation system to IT environment.
• Managed key information technology and compliance programs for proactive risk management.
• Developed IT policies to comply with applicable laws.
• Implemented security measures and software to maintain network integrity.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Integrated database and backup servers into enterprise systems.
• Collaborated with executive team to define business requirements and systems goals.
• Documented system configuration, mapping and processes.