Salesforce
Strategic Operations Leader with over 10 years of experience driving organizational excellence and leading high-performing teams. Proven expertise in developing and implementing modern operational strategies, optimizing financial control measures, and fostering innovation to achieve sustainable growth. Adept at navigating traditional working cultures while introducing digital transformation initiatives and aligning operations with broader regional objectives. Skilled in cross-functional collaboration, strategic planning, and problem-solving, with a focus on delivering results and driving long-term success. Committed to building a culture of innovation, continuous improvement, and employee well-being to ensure organizational growth and sustainability.
• Leadership & Transformation: Spearhead transformation initiatives to enhance operational efficiency, including implementing digital and automated processes and modernizing workflows in alignment with strategic goals.
• Process Standardization: Develop and standardize best practices for processes and workflows, ensuring alignment with regional strategies and promoting continuous improvement across the team.
• Financial Management: Optimize cost efficiency by managing budgets, forecasting accurately, and analyzing financial trends to mitigate risks and maximize profitability. Oversee operational expenditures and ensure financial health through effective decision-making.
• Team Development: Foster a high-performance culture by mentoring and developing team members for leadership roles, driving employee engagement, and establishing robust performance management systems. Encourage innovation and creativity within the team.
• Collaboration & Stakeholder Engagement: Act as a key liaison between sales operations and other departments, including Client Service, Finance, and Human Resources, to drive cross-functional collaboration. Support new product development and client engagement by contributing operational insights.
• Market Analysis & Strategy: Monitor industry trends, economic indicators, and competitive landscapes to adapt strategies and maintain operational excellence.
• Client-Focused Operations: Align operational processes with client needs, ensuring they deliver value to both internal and external stakeholders, enhancing client satisfaction and fostering long-term partnerships.
• Performance Monitoring: Set clear objectives, monitor progress, and appraise job results through effective planning and performance tracking.
• Continuous Learning & Improvement: Stay updated on industry best practices by attending workshops, engaging in professional networks, and fostering a culture of ongoing development and adaptability.
Salesforce
Hubspot
Pipedrive