Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Software
Timeline
Generic
RATTHAWIT ROJCHANCHAI

RATTHAWIT ROJCHANCHAI

SALES OPERATION DIRECTOR
Bangkok

Summary

Strategic Operations Leader with over 10 years of experience driving organizational excellence and leading high-performing teams. Proven expertise in developing and implementing modern operational strategies, optimizing financial control measures, and fostering innovation to achieve sustainable growth. Adept at navigating traditional working cultures while introducing digital transformation initiatives and aligning operations with broader regional objectives. Skilled in cross-functional collaboration, strategic planning, and problem-solving, with a focus on delivering results and driving long-term success. Committed to building a culture of innovation, continuous improvement, and employee well-being to ensure organizational growth and sustainability.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Sales Operation Director

Dot Property Group part of LIFULL CONNECT
09.2018 - 12.2024


Leadership & Transformation: Spearhead transformation initiatives to enhance operational efficiency, including implementing digital and automated processes and modernizing workflows in alignment with strategic goals.
Process Standardization: Develop and standardize best practices for processes and workflows, ensuring alignment with regional strategies and promoting continuous improvement across the team.
Financial Management: Optimize cost efficiency by managing budgets, forecasting accurately, and analyzing financial trends to mitigate risks and maximize profitability. Oversee operational expenditures and ensure financial health through effective decision-making.
Team Development: Foster a high-performance culture by mentoring and developing team members for leadership roles, driving employee engagement, and establishing robust performance management systems. Encourage innovation and creativity within the team.
Collaboration & Stakeholder Engagement: Act as a key liaison between sales operations and other departments, including Client Service, Finance, and Human Resources, to drive cross-functional collaboration. Support new product development and client engagement by contributing operational insights.
Market Analysis & Strategy: Monitor industry trends, economic indicators, and competitive landscapes to adapt strategies and maintain operational excellence.
Client-Focused Operations: Align operational processes with client needs, ensuring they deliver value to both internal and external stakeholders, enhancing client satisfaction and fostering long-term partnerships.
Performance Monitoring: Set clear objectives, monitor progress, and appraise job results through effective planning and performance tracking.
Continuous Learning & Improvement: Stay updated on industry best practices by attending workshops, engaging in professional networks, and fostering a culture of ongoing development and adaptability.

Sales Manager

Dot Property Group
07.2015 - 08.2018
  • Managing recruiting, objectives setting, coaching and monitoring of sales representatives
  • Tracking sales staff in team by using weekly sales report, work closely to help solving problem
  • Cold calling to arrange meeting with potential client and prospect for new business and renew contract
  • Achieving growth and hitting sales targets by successfully managing the sales team
  • Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
  • Encourage and motivate the sales team to be active, Include knowledge related to sales jobs and product when the opportunity arises

Senior Marketing Consultant

Media Transasia Thailand Limited
06.2012 - 06.2015
  • Arrange proposal for client after getting client's brief and follow up them for sales progress
  • Responsible for achieving monthly sales target and arrange KPIs report
  • Scout and identify prospective customers with advertising needs
  • Contact clients via telephone calls, arranged meetings and emails to discuss the capability of their service in satisfying customer needs
  • Prepare and offer job proposals to clients indicating their interest in providing advertising services
  • Plan and deliver sales pitches to potential customers convincing them to purchase an ad space
  • Explain service features, estimate of cost and terms of service
  • Direct the activities of advertising sales team and representatives to ensure optimal performance
  • Set and implement advertising standards to maintain quality of service and ensure company revenue
  • Maintain good working relationship with new and existing customers to establish client base
  • Proffer expert recommendation and advice to customers on suitable advertising service
  • Close sales deals and ensure the processing of all essential paperwork

Premium Sales Executive

American Express (Thai) Company Limited
04.2008 - 02.2010
  • Offering THAI Platinum Credit Card membership through personal selling
  • Utilizing the prospect lists and also seeking out the new potential
  • Achieve KPI both sales activities and target monthly minimum 80%

Education

Bachelor of Arts -

Kasetsart University
Bangkok, Thailand
03-2007

High School Diploma -

Kannasootsuksalai School
Suphan Buri, Thailand
03-2003

Skills

  • Leadership
  • Operations Management
  • Strategic Consulting
  • Decision Making
  • Team Management
  • Effective Time Management
  • Communication Skills
  • Ability to Multitask
  • Adaptability
  • Sales Management
  • Creative Problem Solving
  • New Business Development
  • Customer Retention
  • Coaching and Mentoring
  • Performance Improvement
  • Motivation
  • Interpersonal Skills
  • Agile Planning
  • Empathetic Listening
  • Problem-solving
  • Project management

Personal Information

Nationality: Thai

Software

Salesforce

Hubspot

Pipedrive

Timeline

Sales Operation Director

Dot Property Group part of LIFULL CONNECT
09.2018 - 12.2024

Sales Manager

Dot Property Group
07.2015 - 08.2018

Senior Marketing Consultant

Media Transasia Thailand Limited
06.2012 - 06.2015

Premium Sales Executive

American Express (Thai) Company Limited
04.2008 - 02.2010

Bachelor of Arts -

Kasetsart University

High School Diploma -

Kannasootsuksalai School
RATTHAWIT ROJCHANCHAISALES OPERATION DIRECTOR