Anu Basnet
Bangkok
Summary
Personable and positive, combining in-depth knowledge of customer service principles with strong communication skills. Well-versed in conflict resolution and adept at managing guest inquiries efficiently. Committed to enhancing guest experiences and contributing to success of team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Relations Executive
Avata Wellness Center
Kathmandu, Nepal
07.2024 - 10.2024
- Guest Relations: Greet and assist guests with reservations, treatment recommendations, and addressing inquiries.
- Operations: Manage bookings, check-ins, payments, and maintain accurate guest records.
- Wellness Guidance: Promote spa services, products, and wellness programs, ensuring guests are informed.
- Team Collaboration: Coordinate with therapists and staff to ensure smooth operations and high guest satisfaction.
- Ambiance & Cleanliness: Maintain a calm, clean, and inviting spa environment.
- Sales: Upsell services, products, and promote special packages or discounts.
- Problem Resolution: Handle guest concerns or complaints promptly and professionally.
- Administrative Support: Perform tasks like report generation, managing bookings, and maintaining inventory.
Manager
Seoul Garden BBQ Buffet
Melbourne, Victoria, Australia
- 11.2023
- Overseeing and coordinating overall daily management and operation of the restaurant including supervision of employees on-duty
- Monitoring and taking appropriate measures to improve the daily business performance of the restaurant
- Maintaining high standards of food quality control, hygiene, health safety
- Stock checking and ordering
- Managing staff roster and shift alternations
- Managing and motivating staff, recruiting new employees, and providing staff training feedback and performance review
- Responding to customer complaints
- Preparing the cash register and providing petty cash throughout trading hours as required
Barista
Dusty Fox Cafe
Melbourne, Victoria, Australia
05.2023 - 11.2023
- Skilled in cash handling and performing basic bookkeeping functions
- Greeted customers promptly and courteously and created a friendly atmosphere in the cafe
- Able to manage multiple tasks in a fast-paced working environment
- Experience in providing exceptional customer service to customers from diverse backgrounds
- Experienced in operating and maintaining all types of coffee-making equipment, from traditional espresso machines to more modern cold-brew systems
Supervisor/ Assistant Manager
Hwaro Korean BBQ Restaurant
Melbourne, Victoria, Australia
03.2021 - 09.2023
- Identify and estimate quantities of foods, beverages, and supplies to be ordered
- Update and use job-related knowledge
- Schedule staff work hours and activities
- Evaluate health and safety practices against standards
- Organize, plan, and prioritize tasks
- Make decisions and solve problems concerning menus, complaints staffing issues
- Judge the quality of food and preparation methods
- Get information and feedback from employees and inventory records
- Inspect equipment and food deliveries
Education
Diploma - Hospitality Management
Achievement Institute Australia
04.2024
Skills
- Reservations
- Leadership
- Working Effectively
- Food and Beverage Operations
- Staff Mentoring
- Personal Responsibility
- Schedule Planning
- Self-Management
- Staff Training
- Time Management
Certification
- TEFL Certification (Teaching English as a Foreign Language)
Languages
Nepali, Hindi
Native language
English
Upper intermediate
B2
Korean
Elementary
A2
Timeline
Guest Relations Executive
Avata Wellness Center
07.2024 - 10.2024
Barista
Dusty Fox Cafe
05.2023 - 11.2023
Supervisor/ Assistant Manager
Hwaro Korean BBQ Restaurant
03.2021 - 09.2023
Manager
Seoul Garden BBQ Buffet
- 11.2023
Diploma - Hospitality Management
Achievement Institute Australia