Kathawut Penchalee
Service Manager
Bangkok,Samut Prakan
Overview
9
9
years of professional experience
Work History
Product Consultant (PC)
Huawei
01.2026 - 03.2026
- Presented and explained HUAWEI products, highlighting features and key selling points.
- Provided consultation and answered customer inquiries, including product comparisons and promotions.
- Achieved sales targets through effective sales techniques and product presentations.
- Monitored inventory and reported sales performance to management.
- Built strong relationships with customers and collaborated with store staff to support sales growth.
Service Manager (Head of Operations)
Karun Thai Tea
07.2023 - 07.2025
- Oversaw daily operations across branches and franchises, ensuring smooth and customer-focused service.
- Developed and implemented SOPs to maintain consistent product and service quality.
- Led, trained, and developed staff to achieve operational excellence.
- Managed operating costs and monitored KPIs, SLAs, and customer feedback.
- Coordinated with domestic and international franchise partners to ensure brand consistency.
- Supported new store openings by establishing service systems and training teams.
Service Staff
After You Dessert Café
05.2022 - 05.2023
- Delivered attentive service to ensure positive dining experiences.
- Handled customer orders, payments, and maintained service efficiency.
- Supported teamwork and smooth operations during peak hours.
Sales Advisor / Alteration
Uniqlo
04.2020 - 06.2021
- Assisted customers with product selection and styling advice.
- Performed accurate clothing alterations.
- Maintained store presentation and ensured product availability.
Barista
Starbucks Coffee
05.2018 - 04.2020
- Prepared and served beverages with consistent quality under high-pressure conditions.
- Delivered personalized customer service and built strong customer relationships.
- Supported sales growth through product recommendations and upselling.
Assistant Store Manager
7-Eleven
05.2017 - 03.2018
- Supervised daily store operations, including staff scheduling and performance management.
- Controlled stock levels, product displays, and prepared sales reports.
- Resolved customer issues and ensured compliance with company standards.
Education
High School Diploma - Science-Mathematics Program
04.2017
Timeline
Product Consultant (PC) - Huawei
01.2026 - 03.2026
Service Manager (Head of Operations) - Karun Thai Tea
07.2023 - 07.2025
Service Staff - After You Dessert Café
05.2022 - 05.2023
Sales Advisor / Alteration - Uniqlo
04.2020 - 06.2021
Barista - Starbucks Coffee
05.2018 - 04.2020
Assistant Store Manager - 7-Eleven
05.2017 - 03.2018
Triamudomsuksa School of the Northeast - High School Diploma, Science-Mathematics Program