Overview
Work History
Education
Timeline
Kathawut Penchalee

Kathawut Penchalee

Service Manager
Bangkok,Samut Prakan

Overview

9
9
years of professional experience

Work History

Product Consultant (PC)

Huawei
01.2026 - 03.2026
  • Presented and explained HUAWEI products, highlighting features and key selling points.
  • Provided consultation and answered customer inquiries, including product comparisons and promotions.
  • Achieved sales targets through effective sales techniques and product presentations.
  • Monitored inventory and reported sales performance to management.
  • Built strong relationships with customers and collaborated with store staff to support sales growth.

Service Manager (Head of Operations)

Karun Thai Tea
07.2023 - 07.2025
  • Oversaw daily operations across branches and franchises, ensuring smooth and customer-focused service.
  • Developed and implemented SOPs to maintain consistent product and service quality.
  • Led, trained, and developed staff to achieve operational excellence.
  • Managed operating costs and monitored KPIs, SLAs, and customer feedback.
  • Coordinated with domestic and international franchise partners to ensure brand consistency.
  • Supported new store openings by establishing service systems and training teams.

Service Staff

After You Dessert Café
05.2022 - 05.2023
  • Delivered attentive service to ensure positive dining experiences.
  • Handled customer orders, payments, and maintained service efficiency.
  • Supported teamwork and smooth operations during peak hours.

Sales Advisor / Alteration

Uniqlo
04.2020 - 06.2021
  • Assisted customers with product selection and styling advice.
  • Performed accurate clothing alterations.
  • Maintained store presentation and ensured product availability.

Barista

Starbucks Coffee
05.2018 - 04.2020
  • Prepared and served beverages with consistent quality under high-pressure conditions.
  • Delivered personalized customer service and built strong customer relationships.
  • Supported sales growth through product recommendations and upselling.

Assistant Store Manager

7-Eleven
05.2017 - 03.2018
  • Supervised daily store operations, including staff scheduling and performance management.
  • Controlled stock levels, product displays, and prepared sales reports.
  • Resolved customer issues and ensured compliance with company standards.

Education

High School Diploma - Science-Mathematics Program

Triamudomsuksa School of the Northeast, Sakon Nakhon
04.2017

Timeline

Product Consultant (PC) - Huawei
01.2026 - 03.2026
Service Manager (Head of Operations) - Karun Thai Tea
07.2023 - 07.2025
Service Staff - After You Dessert Café
05.2022 - 05.2023
Sales Advisor / Alteration - Uniqlo
04.2020 - 06.2021
Barista - Starbucks Coffee
05.2018 - 04.2020
Assistant Store Manager - 7-Eleven
05.2017 - 03.2018
Triamudomsuksa School of the Northeast - High School Diploma, Science-Mathematics Program
Kathawut PenchaleeService Manager